Travel Insurance Reviews

Allianz Global Assistance Travel Insurance Reviews

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(51 reviews)
Allianz Global Assistance
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10 months to process the claim

by SA on Nov 12, 2020
2 out of 5 stars

We made a cancellation which was handled by Allianz Global Assistance, to recover our flight costs after my wife had an operation and treatment for cancer. All this happened months after we booked the flight but during the 10 months, it took Allianz to process our claim they reviewed her family doctor records and discovered that she'd contacted him for a stomach ache prior to booking our flight. They denied our claim basically saying that we should have known from the stomach ache that she had cancer and not proceeded with the booking. They also claimed that one of the surgeons told us not to go on our holiday. This is true, but it happened after her surgery, two months after we'd booked the flight. So they used information out of context to justify their denial. If the travel insurance benefit of this card is important to you, maybe consider a different card.

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Not worth the the effort.

by Victim on Nov 13, 2023
2 out of 5 stars

Firstly. You have 10 days from the day you purchase the insurance to cancel. I booked my flights in September for a December trip, I found out in November that my plans were cancelled not within my control. The insurance (trip interruption/ cancellation) said that the airlines required reasons did match.
So I’m out the a cancellation fee with Air Canada. I asked for the refund on the insurance (Allianz) since what did I actually pay for. Nope 10 days !!!! They both payed off each other. One is as bad as the other.
I guess if I was called to war I would have had better luck.
I hope this helps someone out!

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