Industrial Alliance Travel Insurance Reviews

I have Industrial Alliance through my job, so I have no choice. I sent in a claim in February and still have not received my money. Just a heads up that for travel insurance, it is processed through a completely different company which is not advertised anywhere, everything was a hassle. You have to mail all documents into this place with no confirmation of receipt. 3 weeks it apparently took to receive. They wrote me a letter (in French, I am English speaking) to advise I was missing items even though the person on the phone said everything looked fine. I’ve resent items which they asked for, which seemed unnecessary (just seems like they’re stalling). No info on when to expect this to be finished. You CANNOT get through to customer service on the phone. You will be on hold for hours. You write a message on the mail option and it takes Weeks for a response. Unacceptable. If you have a choice, don’t use them. I think my org. may change as well.