Hands down the worst company I have dealt with. I called with a simple question about my trip insurance that is covered through my employer, all I wanted to know was about cancellation policies. No one fully listened to my question and I was bounced from one department to another, spending a total of 2 hours on the phone. I have decided to spend the extra money and purchase insurance elsewhere as none of the agents I spoke to were willing to help or competent enough to help.
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My company switch from Claim Secure to Sun Life and for a while all was fine but then in September I had an accident while traveling and they have denied my claim for hospital and operation costs. Continuous fight with them and Europe Assistance. Still no reimbursement and feel it will have to end up in the hands of a lawyer.
Also since December any claims for prescriptions or physio are delayed and I cannot get any straight answers from agents or supervisors who say they will call me back and they don't.