Car Insurance Reviews

MPI Auto Insurance Reviews

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(59 reviews)
MPI
1.8 out of 5 stars:
Customer service:
Value for Money:
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Claim response

by Anthony Black on Dec 15, 2022
2.5 out of 5 stars

My son hit a deer outside Oak Bank that happened on 12 November it is now 15 December the adjuster took her time on getting the claim advanced now being so lucky and privileged she has finally answered her phone and advised me that’s a check for his vehicle that he has been without for a month and will be another two weeks before he gets it right at Christmas time but nobody’s around...

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Vandalism claim

by Jsb on Aug 12, 2022
2 out of 5 stars

Claim experience way worse than vandalism. Slashed tire and broken door glass. It was towed away and still waiting for the adjuster to look at it after 5 days. Anyone could adjust it with one quick look. Phoned them. On hold for nearly 2 hours. No answer and rude. No update on claim status. I phoned the tow truck company. Much more courteous. They told me what little they knew but were very courteous and empathetic. Cannot complain about customer service. They have none!!!

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Wheres my truck?

by Mpi on Jan 13, 2022
1 out of 5 stars

These people have had my truck for almost 6 months! No one answers the phone! It's a joke? Ready to report it stolen to the police

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Claim processing

by Arlene on Mar 11, 2021
1 out of 5 stars

Argumentative, poor customer service, untrustworthy.
The value of our son's car (burned, electrical fire) was based on their best guess. We sent incomparable prices on the same type of vehicle. The adjuster was very unprofessional- we asked to speak with the manager/supervisor- she retorted we needed to deal with her. It’s been 2 1/2 months.

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Criminals

by JeffGSUCKS on Oct 29, 2020
1 out of 5 stars

They hold you responsible when someone hit and runs your car and they've stolen my car for over 2 months at this point, forcing me to pay insurance on it and spend 2000 on rentals and rental insurance.

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Garbage service

by OverMPIsBS on Sep 3, 2020
1 out of 5 stars

Trying to deal with a total loss claim and called my adjuster to ask questions (as per his email sent hours before). Found an out of office message. No ability to leave a voice-mail. When I contacted a member of his team for help they put me through to a supervisor who doesn't work before noon apparently! Or so I assume from his inability to answer or return a phone call before noon for over a week! We've been playing phone tag so long my adjustor will be back from vacation soon and my problem STILL isn't being handled! I'm absolutely blown away at how an experience that should have taken a few days has taken almost a month (from Aug14/20). Every time I have to deal with MPI, it takes an excruciatingly long time to do anything! It's sickening and inhumane that we are FORCED to use this corrupt organization! I hate giving them any of my hard-earned money knowing they won't help me when I need it most. What is the point in even calling it public insurance? They aren't there to help the public, just line their own pockets.

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