Dominion Insurance Auto Insurance Reviews

Firstly, I'd like to say that I read the previous reviews and I want to express heartfelt empathy for the experiences of others that have posted on this site about negative experiences. I've been with Travelers (Chieftain/Dominion) for approx 10 years. I've had 2 accidents (roughly 10 years apart), neither at fault, no tickets or any other claims. Both my home and auto policies are with them. I have accident forgiveness and my rates didn't increase as a result of the accidents. The claims process was honest and straightforward. My broker handled a lot of the details for me, and I was connected with agents from Travelers as needed. Rental cars were covered, repairs were done promptly and as expected. The one thing that was negative on the repairs to my car is that due to the age of my car (4 years old at the time), I couldn't get a new OEM part covered. I had to go aftermarket for the bumper I needed or else have the shop buff/repair the existing bumper. Minor thing, I just wasn't aware of it and surprises aren't fun during these processes. Not a huge deal. Overall, I didn't get run-around from the company during a claim.

Someone rear ended my vehicle. After getting the accident report all I had to do was to call and get a claim initiated. The claims associate was thorough and courteous. Set up everything, including a rent a car booking for me. She gave me an address of repair shop that offers warranty, as they are their approved vendor, which was optional for me.

Got the car repaired in a couple of days and had a great customer experience. I was quite impressed.