Pembridge Insurance Auto Insurance Reviews

My claim is now at day 21 and my adjuster has yet to return a phone call she went on holidays and left my claim with another useless adjuster who after 4 days of calling will not return a phone call either. I’ve called the 1-800 number and they just put another not on the file saying I want to speak to the adjuster. This is the most incompetent company I’ve ever dealt with ….. I’m hoping next week the adjuster will return my call if not I don’t know what else to do . If anyone ever suggests pembridge insurance to you say he’ll no !!!!! If they wanna improve anything they should change this review so people can rate them zero stars. So once again don’t sign anything with this incompetent company.
Thanks Bill

Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!

Slow, and will drop you the minute you have a claim (mine was so small).
Stay far far away!

It should not take over a month to figure things out. Either you are going to pay or not. Shame on you for a slow response.

My accident happened on the 25th of February 2023 we are in July now and there is nothing done to my car. Whenever I call them they keep telling me they are waiting on the police notice yet. They said that the maximum time to hear from the police is 2 months and now we are waiting for over 6 months. Whenever I call my advisor no body is answering and when I try to call them, I get no response. Their website says they answer 24/7 and help with the claims but they are liars. Whenever it’s time to take the insurance mom off the account they always find enough but that one time we actually need their help we don’t get it. They are still taking off the money for the car but the car is not fixed for 6 months now. I would rate them a 0 if that way possible.

I had a hit-and-run accident on Nov 3, 2022. I called the insurance company and started the process of reporting the accident, halfway through I got disconnected and the agent didn't call me back. I went to the collision center to report the accident. Once back home I called again, and the call was transferred to the agent who started the report but got disconnected in the process. I called again each day for 6 days, each time was offered to send a message to get someone to call me. A week after the accident I called and was able to finally report the accident, I received the name of the adjuster and sent her an email with all the pictures and license plate of the person who caused the accident. After 3-4 days, I left a voice mail, but she never answered. After a week of waiting, I called again and was told that someone from their preferred car shop would call me. After 3 days of waiting I called and was told that they don't call, the driver has to call to book the appointment. The estimate was booked a week and a half after the phone call. They can only fix the car on Jan 27!
I called another shop that can do it sooner, and the lady on the phone was very nice and friendly. I called Pembridge to let them know and was told that as soon as Carstar send the estimate it was going to be forwarded to the other shop, this was on Monday. Today, I called again only to be told that I have to send the pictures to a link for an adjuster to make an estimate to send to the new shoo.
The people on the phone have been friendly and understanding but the time consumed on this matter is unreasonable and the conflicting information received in each call is unbelievable!
I am very frustrated and tired of trying to get things going. You can't delay your payments on renewal but they can take their sweet time to have things settled for you, this is the first time I have needed them and I am not impressed by the service.

My accident happened sep 14,2022. Still no call from an adjuster. It is 3 months to the day.
Hopefully, I get my car fixed.

Do not sign up for this insurance!
I keep calling to Adjuster, but the autoreply message says that she will get back to me by the end of the day. But she never calls back.
25 days past since the accident.
My rental car coverage might expire before she will get back to me!

Has anyone filed a complaint with intention of filing a grievance with the FSCO ombudsman? Seems adjusters are the worst at Pembridge. 2 months since I opened my claim and I still don't have a resolution.

As soon as my policy is up for renewal, I am changing companies.

I have never had such a poor customer service experience with an insurance company in my life. Four months ago, I had a simple parking lot hit and run and I still haven't received so much as a phone call. I have left over a dozen voicemail messages with no response. The only communication from them was a letter saying that they could not reach me by phone. In fact, they have never even called or at least left a message.

If I could give them a rating of 0 I would.