Pembridge Insurance Auto Insurance Reviews

There's are a reason Pembridge is cheap. You get what you pay for.
Pembridge penalized me for taking a cash payout instead of fixing my vehicle after submitting a claim where the other driver was at fault. My vehicle is older and it was mainly paint damage; not worth me fixing. Other insurers don't do this.
Another claim they tagged as 50/50 had a net payout of zero because no damage to my vehicle and the other party didn't complete their claim. I find out 3 years later that 50/50 means both parties at fault.
So I have an at fault claim that affects my rates when no money paid out.
Both incidents took way too long to resolve. Claims department is backed up and busy.
Avoid Pembridge at all costs.
Cheap at the start but will cost you in the end.

I had very bad experience and don't fall in to traps of brokers to choose this company, I canceled my car insurance on 5 Oct, after 4 months they didn't reimburse my money which have been taken in summer for first and last deposit of renewal, however I didn't made contact for renewing for current year .

I was hit by another car while at a stop sign. I’ve never really have been injured before. Pembridge insurance adjuster has made my life so difficult. I do not receive responses nor do any of the health care providers ( physios, massage therapist, concussion clinic or eye Neurologist). There is constant barriers put up and delays.
I could never imagine my own insurance treating me like this. I have a care team willing to help me but there are such delays which has not allowed me to return back to work full time.
I am a public health care provider and I would never deny a patient care ever. I am made to feel like I’ve done something wrong.
I called main office requesting change of adjuster or at the very least someone return my call but no one has.
My colleagues and family are in disbelief.

Truck got into an accident 5 months ago. It’s still sitting at the body shop waiting on approval for repairs. It was a third party at fault and they still won’t give approval to fix. 🤬🤬🤬🤬🤬🤬🤬🤬

My car is undriveable after an accident. It took Pembridge 12 days for first contact about my claim. 18 days after my accident and my car is STILL sitting in the tow yard where it was put right after the accident. No answers, no forward movement, nothing. EXTREMELY frustrated.

Had my truck broken into and culprits totally ripped apart my steering column
This happened over a month ago and I have been without a vehicle since
The auto body shop said there’s more damage than the vehicle is worth
Everything is at a stand still and absolutely no word from Pembridge as to what is going on! I was told it could take 6-9 months! Meanwhile I am without a truck and I am not told if they are fixing it or writing it off!
DO NOT EVER USE THIS COMPANY!!!!

Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!

Been a month and a half since the car got stolen. The adjuster was supposed to make contact after 4 days. Left a voicemail, and left emails, but no response. When you call the claims department they do absolutely nothing for you. Will be filing a complaint with the insurance regulator. The absolutely ridiculous and embarrassing excuse of customer service.

An adjuster will not call me back, I'm trying to understand why I have to pay these people every month for the last 40 years, and there is no accountability on their part to even respond to my questions!!!

I had full coverage on my new car, it was our only car. When I got into an accident, they provided me with less than the market value for my car, the adjuster didn’t reconsider the value even with many attempts to have him reconsider, my car with only passengers side doors bent in was considered a total loss? The repair was going to cost them more than what my new car was worth. I called around other auto repair shops and they were willing to fix it for less than half the price of my car. Even with my limit of $1200 for a rental they tried to settle the claim in a week and asked me to return my rental. Upon my constant requests to extend our rental bc of the winter weather and no other car, the adjuster did not consider. In the end, I had to pay 2 days worth out of pocket. The adjuster would not reply to emails or pick up my calls and I needed a new car. I’m cancelling them as soon as possible. Now I’m left with paying the gap to my bank and out of a car. Insurance is a scam.