Pembridge Insurance Auto Insurance Reviews

I have a car and tenant insurance with Pembridge for more than one year. In the first year, they gave me a mobile application to monitor my driving behaviour. After the first year, the app gave me a 22% discount. I cancelled tenant insurance and wanted to stay with Pembridge for the car insurance as they promised to give me this discount. Instead of it, I got much higher. First-year I had total for car and tenant insurance CAD1660. Now I have CAD1897 only for the car. I stayed with them for one year as I did not have time to look for a new company and they put a cancellation penalty (CAD250). Definitely, I will change them to another company next year, or even faster. So, do not use Pembridge.

Somebody put through an insurance claim for a hit and run on their vehicle in a parking lot and used dashcam footage showing my vehicle driving past as their evidence to claim my car struck there car. My car never did this at all. A claim was processed through their company with no supportive evidence that my car ever hit their car and no witnesses and even the photos taken by an estimator that were given to me showed what appeared to be old damage on a 2008 vehicle that was in fairly rough shape. My car had no marks on it and wouldn't even have had anything protruding on it that could have made the marks in this other car. The other person's company took this person's word who used my licence plate and filed against Pembridge who paid them out and turned around and penalized me for it to recover costs. This was a totally fraudulent claim and someone picked my licence plate to falsely accuse. Pembridge did no proper investigation and proceeded to pay it out and charge it against my insurance. This company said we tried to contact you several times and couldn't so we made a decision and too bad for you. That is how absolutely horrible this company is. Stay Away. Their cheap rates are not worth it.

I joined this company cause the insurance broker form Aaxel told me for my two vehicles insurance cost will be 445! But later it comes more than he said. I was with another insurance company, and it was just 20 dollars cheaper so I joined. But when the paperwork comes, it comes with almost 577 per month which is way high then I was paying. I called him he said he will adjust in a week time and if he doesn't adjust he will cancel the policy and there will be no charge. But now he is not responding well. I almost pay over 1700 for 2 months for home and my auto insurance. Once I could call they sent me a refund of 36 dollar cheque - after one week they send me another letter of the outstanding balance for 276 dollars. I didn't understand. If there is outstanding then why they send refund cheque of 36 dollars first. I have given the wrong information from the agent! I am so disappointed with this service I complained to the company but didn't hear from them.

Beware fraud, unprofessional and untrustworthy. We sign up with Pembridge insurance in February and I was quoted $590 /monthly for home and auto and in April they started taking about $790 from my account. I contacted my broker manager at Stoneridge insurance at Mississauga and he promised me that he will talk to insurance and get it fixed. After so many calls he told me that Insurance declines my discounts because I didn’t agree to get a device on my car but I never received any emails or text from insurance. He gave me a contact of a manager at insurance (insurance never gave you any information and told me to speak with a broker). The manager said they weren’t given my information on time by the broker and broker said he did. By that time 3 more payments were taken out from my account. So, at last, I was promised to cancel my insurance without penalty. What that wasn’t end of it? I was slapped with threats of paying a cancellation or effecting my credit scores and insurance said to speak with my broker and broker was very rude and stopped taking my calls and stopped replying my emails. At last, after suffering for 4-5 months matter was resolved with the help of my legal advisor (but I still don’t trust them).

I had insurance with this outfit for nearly 1 year and never received a pink card (other than by email and only when I requested one), I never received a printed policy and when I called them I was always informed they were busy and the policy would be mailed shortly. I moved and informed them and they emailed a new pink card but still no paper pink card. I cancelled the policy and after two months got a phone call from a collection agency that informed me I owed $89.00. I had not received any communication from Pembridge regarding this but found that they were sending mail to the former address and not the new one. This, of course, shows up on my credit rating. Not a good experience, stay away from this company!

Stay away from this insurer! I'd give them zero stars if that was possible but unfortunately, 1 is the minimum. I can't believe how bad is their customer service after taking literally thousands of dollars of nothing. Been with them for over 2 years, never had a claim. I had to leave Canada and need insurance for 2 more weeks. They charged me for the whole month. And when I asked them for a no claim letter, they replied to me that there's 70$ outstanding premium which didn't inform me about before. After sending them 3 emails and getting the same responses explaining nothing, somebody finally told me that there was a hidden charge. And still, got my no claim letter.

My son was rear-ended last May. The accident was in no way his fault. He ended up with concussion and whiplash symptoms. Pembridge was rude and made him feel like he had done something wrong which he hadn't. Checks for income replacement benefits were almost always late. When we called to find out where the checks were, claims representatives quoted their minimum legal obligations and were not helpful in tracking down missing checks. The claims process and ongoing benefits were delivered in a way that caused more stress and made living difficult. I will never consider any insurance product from Pembridge or State Farm or Desjardins, their parent company due to their disrespectful way of interacting with people, their refusal to accommodate a disability (Cognitive issues caused by the accident), and their "we do the bare minimum" attitude when problems arise. Just disgusting treatment of people. There is no justification for this.

We paid for the full-year premium to renew the Pembridge insurance. Our insurance renewed Feb 1st every year. We paid for the whole year. They told me they want us to pay an additional for this policy year in March after we paid in full and premium started. We also being "threatened" that if I am not paying the premium, it may have a risk of non-payment record which results in higher premium next year. Also, it may have a risk of cancellation of policy due to non-payment. The reason that the insurance company told us saying that they have a system error. The new bill being generated Feb 25th, 2019 and send to me. The renewal that I have paid is generated Jan 9th, 2019. The renewal date is Feb 1st, 2019. As a customer, we feel unfair and ripped off because after we paid in full with a contract, we are being "threatened" asking for more during the contract terms or else our policy will be cancelled and have a non-payment record.

As per the sounds of everyone else, I too was quoted a price that was not matched. The person my broker dealt with was unknowledgeable and assumed without asking for facts of prior insurance. I've been driving 42 years accident-free and they assumed I didn't have insurance while living in BC for 8 years and wanted to charge me the maximum for having the lapse in insurance... It was then proven to them that I did have insurance the whole time, it was just in BC and still, they've charged me more than the original quote.

Pembridge Car Insurance has failed to defend my claim (as a client) against the other driver's insurance company. The Pembridge Adjuster did not present the facts and the full information before making a decision. The adjuster relies on only what the other insurance was saying and declared as a 50-50 at fault. Quick, Easy and Sloppy job. Not recommended at all!