Pembridge Insurance Auto Insurance Reviews

I was in a mental distress and deposited the money in a wrong account. Two months later, they cancel my policy. I could have paid all the premium in one go!
Very heartless for customers who are with this company for almost 10 years. Things happen, but the way they treated me was very bad. I don't recommend them to anyone. I never claimed anything, never missed a payment, but the way they acted, I will not be them for too long.
Bad Business ethics.

Pembridge Insurance are absolute gangsters. Gangster tactics. I had trouble paying for my insurance due to a recent death in the family. I had to chip in. Two months ago, I asked for a grace period. I was still going to pay but needed a two weeks grace. They said yes. This was back a couple of months ago to make sure I gave them a heads-up. They agreed. I find out now they want payment now. At the final hour. My Insurance just expired at 12:00 last night. They are liars, they have gangster tactics. They raised my rate for no reason. Not one claim have I never filed with them. I've been with them five years. They are liars, cheaters. I'm a Law Clerk. These are gangster tactics. You don't pay up, you're done. Do not go near them. They have the worst reviews I've ever seen. The matter has gone to the Ombudsman. Their tactics are questionable.

I’ve been with this company for a couple years and decided to switch to yearly payments instead of monthly. They terminated my policy and said they are unwilling to reinstate it. All I did was ask for a quote… I’ve been with this company for years and have been ticket and accident free. This was an error on their end and they were unwilling to help a loyal customer.

40 minutes on hold so far to cancel my insurance and can't seem to get through to do it.

Continued to debit my account for premiums 11 months after they were notified by my broker that I had changed insurance. Now I’ve waited more than 14 business days for a refund check of nearly $4000 to be mailed out and nothing. Premiums were very reasonable in the first year but increased exponentially in the following years.

They cancelled my policy WITHOUT notifying me! It caused a lot of problems for me and they refuse to accept their mistake. Avoid!!!

Way behind on processing. Cannot keep any files organized. Cancelled policy and believed everything was paid until they sent a demand notice nearly a year later - took almost 6 months to receive an explanation of what the demand was for and by then they sent it to collections. No responses were ever received or any communication received in nearly a year about the balance owing or an explanation or documentation/support on why.
Very unprofessional and completely useless. Insurance companies are terrible but these guys are trying to set the bar even lower...

I had my Insurance with Pembridge Insurance and they are the worst. I left the country for 3 months. I paid in full for the year and asked if I can get a 3-month refund of my policy only if possible. They said yes they can do that. I did not ask for a refund of the remaining months on the policy but just the 3 months. And after I returned they said they sent a registered letter cancelling my policy, to contact them if they don't receive the remaining money due for the policy. They never mentioned anything to me about refund of the remaining months of the policy. And Pembridge has my Address, phone number and email address. And only contacted me by 1 registered letter. Now, this letter has been misplaced but as a service provider the Pembridge company should have reached out to me since I am the customer. Saying we have made several attempts to contact you by mail, phone and email with no response.

I have a car and tenant insurance with Pembridge for more than one year. In the first year, they gave me a mobile application to monitor my driving behaviour. After the first year, the app gave me a 22% discount. I cancelled tenant insurance and wanted to stay with Pembridge for the car insurance as they promised to give me this discount. Instead of it, I got much higher. First-year I had total for car and tenant insurance CAD1660. Now I have CAD1897 only for the car. I stayed with them for one year as I did not have time to look for a new company and they put a cancellation penalty (CAD250). Definitely, I will change them to another company next year, or even faster. So, do not use Pembridge.