Sonnet Auto Insurance Reviews

I had been a customer with Sonnet for over 5years!!

With the new implementation of the non-payment of license-plate renewal, I had forgotten to renew my d/license. After the renewal date passed, I was informed that my insurance coverage would be cancelled... I quickly rectified the situation and contacted Sonnet so that all documentation was up to date. I contacted Sonnet several times to find out if my insurance would not be cancelled - forwarding them all updated D/L documentation was up to date. Mind your payment had been taken and was up to date. Everyone of the representatives that I spoke with told me that I should be able to go in and renew my information. Every time I did, I got an error message and was told that they were going to send an email to IT to rectify it... NEVER DID IT GET RECTIFIED...

I was THEN told to wait until the cancellation date and then re-try to renew. Day of cancellation - I tried to update my information, and again I got an error message. The representative that I was working with contacted me and told me that even though I had a long tenure with Sonnet, they would not renew my insurance.

literally on the day of cancellation, I had to change insurance, If I was told this from the beginning I would have changed my insurance. Tenure and good payment with Sonnet have nothing to do with Sonnet. Once they've gotten their money they'll let you go in a heartbeat!