Sonnet Auto Insurance Reviews

They are one of the least expensive companies in Quebec for auto insurance. This is reflected by their horrible customer service. My car was stolen over two months ago and I still have not received money despite the adjuster telling me "the cheque has been mailed" more than once and over a month ago.
The car was stolen on June 15, 2023, and the cheque was apparently mailed on August 2
They do not respond in a timely fashion. They do not address their horrible customer service even after speaking with a manager. This is the worst company.

They tried to up my auto policy by $30 I have no tickets or violations and when I contacted them to ask how much my home insurance would be if I cancelled my auto insurance and they couldn’t tell me that unless I actually did. They also couldn’t tell me how much of a discount I was currently getting since apparently, it’s only “up to” 20% if you bundle. Not sure what kind of company cannot see your policy details but this company sucks what’s the point of having customer service agents if they know next to nothing! Pointless...

Sonnet accidentally made me 50% at fault for an accident and then it took them 5 months to change it to not at fault. They charged me a higher premium and wouldn’t refund me and then charged me 8% to cancel and never sent my remaining refund. Thieves!

Be careful with this company. If I could give a zero star I would. My credit card was not working so on the payment due date I called in a made the payment the same day first thing in the morning over the phone. They then put through cancellation for non-payment even though payment was made. In their position letter, as I will be putting in a complaint to the ombudsman, they refused to indicate that my payment was made the same day(which is fine I have bank records to prove it). Stay away

Don't use these guys they have no customer service and don't take payments out on the right dates and will even try to take payments early or try to charge you a double payment for them trying to take money out on the wrong dates and very hard to get a hold of anyone to resolve your issues and didn't even take my cancelation payment and sent me to collections. Don't ever use them nothing but problems they "only deal with emails" but when need to notify you they send you a registered letter that comes in too late to they can charge you more these guys are a joke!

Bought a policy.
Picked up a brand-new truck.
A day later, the transmission went out.
Returned to the dealer and ordered a new truck.
Called Sonnet to notify them - they added all kinda fees.
Charged $635 for 3 days...

One of the most unethical and unprofessional companies I’ve come across. In the name of a cancellation fee, they’re deducting 2 months' premium from my account. All the customer service representatives have come up with different stories and no resolution. Fraud organization. Not going to talk forget recommending someone about the Sonnet.

I recently added a home policy to my car. Weirdly, the billing got messed up and instead of the total coming out together, the amounts were deducted separately from 2 different accounts.

One is the regular account where the payments are supposed to come and the other is the credit I used to pay the down payment.

Sonnet wouldn't take payment online or over the phone to fix the issue. Instead, they advised me maybe I should shop for another provider.

So I am. And you know what? I got a better rate.

I called to add a vehicle to my insurance. OMG!!! It was gonna cost me $283.00/month, more than my already existing car insurance. (One vehicle this would be a second ). I asked why so much, and the way I understood it was because my policy comes due in 4 months I had to pay for the year…. I just bought the car that day. Why do I have to pay for the year? I asked if I renewed how much would it be then, $342.00. Again OMG. I have never paid that much for insurance for my vehicles. My husband and I both have older clean driving records, no speeding tickets, accidents, claims etc. I am feeling so ripped off right now. Believe me when it is time for renewal SONNET is NOT getting my business.