Sonnet Auto Insurance Reviews

Everything was going great tell I made a claim 10 months into my first year with Sonnet. My car got hit while it was parked so it wasn’t my fault. Cops came took a statement. I did everything I was supposed to do. It is March 28, 2020, I made my claim Nov 21, 2019, and I still never heard from Sonnet after many attempts to contact them. Every time I call the claims team they tell me they don’t have my file and give me an email of who does. This guy never gets back to me. I ended up paying for an accident out of my pocket. To top it off my year contract ended Feb 15 my last payment was Jan 15. On March 15, 2020, Sonnet tried to take 186 dollars from my account. I thought this was some kind of error but it wasn’t. I called them and asked why they were taking money from my account. They said it’s for your policy I said my policy was up on Feb. They said they just renew it if you don’t call and tell them. I said - "So, you guys renew policies without asking the customer?" They said they sent me an email that they didn’t send. Then later said they called me. My policy was 120 a month so I guess because I made the claim (that they won’t get back to me about or pay) the put my insurance up to 186. Long story short I would stay far away from this company. The low rate and easy sign is the only thing good about them. When it comes time to interact with them you will have problems. Oh, and when I talked to a supervisor about their cancelling my policy they said we still have to charge you for the days we insured you. What a joke I agreed to a year nothing more. I wasn’t happy and I didn’t renew. They renewed for me and overcharged me then charged me for days they insured me smh. I never even knew I had insurance with them till they took money out of my account. If I where you, I would stay far away.

I was excited to write a great review of my experience right into this point. Today I got a call to pick up my claimed car from the auto shop, but they also informed me that I was still expected to pay my $1000 deductible after having been told multiple times that I'm 0% at fault and the deductible will be waived. I tried calling the adjuster three times within business hours and no answer at all. Just overall seems to be negligence and not an experience I would want to risk having again!

I was hit by a deer with my 40 000 dollars car and this auto company wrote off my vehicle and did not give me what the vehicle was worth and screwed me over as much they could to not pay up the full balance! Today I was left with 10 000$ to pay out of pocket and they did not offer any buy-backs of the vehicle and came a took the vehicle from my house and screwed me for 10 000$! WATCH OUT! BE AWARE THEY WILL SCREW YOU AND YOU LIFE hitting a deer is an act of god and living in Alberta your bound to hit one. Thanks again Sonnet!