Sonnet Auto Insurance Reviews

One of the most unethical and unprofessional companies I’ve come across. In the name of a cancellation fee, they’re deducting 2 months' premium from my account. All the customer service representatives have come up with different stories and no resolution. Fraud organization. Not going to talk forget recommending someone about the Sonnet.

I recently added a home policy to my car. Weirdly, the billing got messed up and instead of the total coming out together, the amounts were deducted separately from 2 different accounts.

One is the regular account where the payments are supposed to come and the other is the credit I used to pay the down payment.

Sonnet wouldn't take payment online or over the phone to fix the issue. Instead, they advised me maybe I should shop for another provider.

So I am. And you know what? I got a better rate.

I called to add a vehicle to my insurance. OMG!!! It was gonna cost me $283.00/month, more than my already existing car insurance. (One vehicle this would be a second ). I asked why so much, and the way I understood it was because my policy comes due in 4 months I had to pay for the year…. I just bought the car that day. Why do I have to pay for the year? I asked if I renewed how much would it be then, $342.00. Again OMG. I have never paid that much for insurance for my vehicles. My husband and I both have older clean driving records, no speeding tickets, accidents, claims etc. I am feeling so ripped off right now. Believe me when it is time for renewal SONNET is NOT getting my business.

They pride themselves on being an online-only experience, and boy do they stand by that if you ever need support that only cannot offer.
I've actually been berated by one of their client's support people for calling in, wouldn't stop talking about doing it online.
But, it all came to pass when I needed to add another vehicle. I recently changed my credit card and the payment bounced... I promptly updated this.... but! You cannot make policy changes within 14 days, including adding vehicles.
After much arguing, they stated that I can make a payment, and they will make it adjustable online the following day. Yea, that never happened.
I took it as far as messaging the client experience director on LinkedIn as that's ridiculous, considering you need insurance to pick up a vehicle from a dealership. Zero response.
Garbage company.

I had a chip on my windshield which when I went to get it fixed cracked. Put in the claim to Sonnet and they rejected it. If a meteor or a planet fell out of the sky it would have been covered. I've paid this company over $1,000 every year over the past 10-plus years for this awful claim-free coverage. I also have their home insurance coverage which I have not submitted a claim against either. I will be shopping for a new provider.

I have fought with Sonnet for a year over my quote and finally got it sorted. Now I tried to get insurance for my wife and again THEY tried to charge more than double the quote!!! VERY SHADY COMPANY!

I was excited to write a great review of my experience right into this point. Today I got a call to pick up my claimed car from the auto shop, but they also informed me that I was still expected to pay my $1000 deductible after having been told multiple times that I'm 0% at fault and the deductible will be waived. I tried calling the adjuster three times within business hours and no answer at all. Just overall seems to be negligence and not an experience I would want to risk having again!

After making a claim in June, it was ignored. I emailed multiple times asking for updates and asking what took so long, but they never replied. I sold my car in August and attempted to cancel insurance on August 8th. An adjuster was sent out to look at my car on the 15th! I told them I canceled and I wasn’t happy with paying $500 a month and having a claim ignored. They took my money again on August 24th even though I canceled! Impossible to talk to a human and their phone system is designed to make you hang up. If you do get an adjuster, they hang up on you! The company doesn’t provide services you pay too much money for!!!

I was with Sonnet for 2 years and cancelled due to a better rate with another insurer. When renewal came it said to cancel by June 18th so I cancelled June 16th and paid the month of June for insurance. Good thing I screenshotted that I cancelled my insurance, as I got a notice in the mail saying I RENEWED. While the customer service was friendly, It took multiple emails and over a month for them to get back to me. I had to PROVE I had insurance somewhere else. The entire process was ridiculous. After almost 5 weeks it was stated that it was “sorted” and I would receive 147$ refund in 5-10 business days since July’s insurance amount also came out of my account. 3.5 weeks later I only receive 16$ as a refund and they apologized stating the other 131$ was the “short rate cancellation fee” apparently because I cancelled 2 days before the exact day my policy was up although I already paid for June and they also still took my money for July’s insurance. I am still dealing with this issue. I will NEVER recommend Sonnet insurance.