Sonnet Auto Insurance Reviews

I had a car insurance policy with Sonnet for a few years. In 2023, my credit card was compromised and I forgot to change the card with Sonnet. I was notified via registered mail and immediately took corrective action. I had until June 24th to correct the card and pay back premium. All was done on June 4th. I was then also charged regular premium the following month. After which, Sonnet cancelled my policy without my knowledge! I reported the issue and they refuse to reinstate my policy unless I pay the premium for the time that I WAS NOT covered by their company. Additionally, they were supposed to reply 5 days ago with and escalation effort and I have heard nothing. In the meantime, this is negatively affecting my insurance profile as I have a cancellation for non-payment on my file and coverage gap when, in fact, I paid and they cancelled the policy for no reason.

Paid for 6 years always on time got cancelled because I moved to another province and they didn't update their database, they said I'm not licenced, I've had a license since 16, I'm now 61, what a scam, moved to another company and saved 50$ a month, no payments missed, no tickets, terrible customer service.

The specialist will put you on hold just after greeting you for a long time. He keep on repeating himself without understanding the whole issue. We end up cancelling in advance. I have never make any claim and the renewal was double. Please try to see with other provider.

My policy was up for renewal and I decided to not continue with insurance after they tried to increase my car and home insurance by 20 percent each with no claims or incidents effecting my premium. Cancelled the renewal and looking online there was no payments left on the policy. Then with 4 days left in the term they decided to take one last full payment, even though I wasn't continuing with them.

My policy was up for renewal October 22. I received an email stating rate increase in September prior. I called sonnet on September 26th advising that I wouldn’t be renewing as increase in my policy had me shopping around. I received a better rate and insured my truck with a different company. My daughter’s car I reinsured with sonnet as it came in reasonable alone. On October 23, sonnet charged my credit card for the new policy I instructed not to initiate the month prior. When I called to rectify the situation, they recorded as if I canceled my policy on that day which was fraudulent as I instructed not to renew. Of the 715 dollars they took without permission, they refunded me 28. I was supposed to eat 687$ for one day of insurance when my vehicles were both insured elsewhere. I contacted the Better Business Bureau and reported my issue. Days later sonnet got in contact with me to resolve. I sent proof of insurance for my truck with slips for October 23 start date as well as their records of me paying first and last on my daughter’s car through them. Nothing refunded. Forcing me to dispute charges with my credit card provider. They refunded the illegitimate transaction after investigation within five days. Then I received an email from sonnet that they would be attempting to withdraw forcing me to cancel my credit card.
For sure I would say stay away.
To further my frustration. Sonnet reached out to rectify the situation requesting I contact them. Sonnet has not taken my calls and sent my fraudulent account to collections.
Recently emailed me with account renewal with chance to settle at the same time collection agency is trying to collect the old account. When I expressed concern about collection, they stopped taking my calls.
Worst customer relations ever.

The whole issue is over $64.
I got a huge renewal increase with zero changes to the car or drivers. I asked to cancel early to move to another company and was told I would get a refund of $64. Seemed reasonable with a month left.
Day after cancellation they tell me I won't be getting the $64 and BTW, I also owe another $24. I was told their agent made a mistake and they won't stand behind it.
Yes, we are arm wresting for $64. Just imagine what would happen if you "made a mistake" telling them something about coverage. They would cancel you in a heartbeat.

Never use Sonnet Insurance as your auto insurance provider per my experience. Their system makes change to your account without your consent (it is illegal). Their system automatically increase your premium amount without any notifications until you receive an email noting "the change has been made" or you log into your account. Their system removes your name from the policy without notifying you which means you won't have coverage in case of car accident due to their systems issues. If you want to cancel the policy immediately because of the mess, their agents will tell you they would use the incorrect high premium amount for calculating the cancellation fee even though they admitted it's their fault. Also, they will charge you 2 months payment in advance which is unusual with other insurance companies. I had such a BAD experience with this company. My advice is DON'T TRY.....

The industry as a whole is monopolistic. I bought a brand new car and had it insured with Sonnet. The payment went through with no issues. I had a clean record, no claims, and or tickets in over 22 years. However for some reason, sonnet cancelled my insurance. I called them and they said they tried contacting me by email because they could not withdraw from my account. I called the bank and they said your account was fine and Sonnet was not withdrawing. I told Sonnet that I was willing to pay the lost amounts and get it settled with my bank. They said they could not and jacked my insurance. I tried to get another quote with other insurance providers and because of this issue of no fault of mine, they all bonded and monopolized against me. Sonnet corrupted my record and does not care. Stay far away from Sonnet.

Will just cancel for a non payment, even if you can make the payment and it's a processing issue. Cannot make early payments, will continually argue. Canceled my policy for a bank communication error and told me there was nothing they could do when I was trying to just make the payment since their recurring system caused my account to think it was fraud. Horrible service, no one to contact half the time. Now making it harder for me to get new insurance from a competitor, and are showing I'm a non paying customer which raises my risk setting when I've been trying to make either early or make up payments when the recurring schedule didn't work. Never received their registered letter which they just say was sent out, and the only emails I got regarding the time period associated was about an alumni offer.

This company is a waste of money!!! I been a with them for 3 years and they decided to cancel my insurance on me for no reason at all. I have NO tickets, no accidents, all my payments have been paid ON TIME. I got told right by sonnet to do a new quote for my new inquiry, i do so and half way through my quote they turn around and cancel my insurance!!!! Now i am missing work because they fooled around with my insurance. I do NOT recommend going with this company I have never heard ANYONE I know with them have positive reviews. They will literally do what ever they can to not pay our an insurance claim, people are having to take them to court in order to get their entitled claims, etc!!! This company is a complete joke. Guess thats what I get for using a “online only” company. Lesson learned!! Save your time and money and look elsewhere!