Economical Insurance Auto Insurance Reviews

This is hands down the worst experience I've ever had with any type of company. The people who work here are rude. I was told to get a rental then later told they are not going to cover the rental so now I'm down 4500.00 for a rental. I have been waiting 3 months now for my claim or to even find out what is going on with my claim but am told every single time that its under investigation. These people are very I'm going to say special because i cant swear. I do not recommend this insurance company to anyone. Please save yourself the headaches and go somewhere else - these people are not competent.

I had my car/home/company insurance with these ppl, and they are horrible. They charged me extra amount for moving, without me even getting the notice of new assessment. Stay away from it.

Don't ever get involved with this company. They put your rates through the roof and try to charge you way more money than you should be paying! I am paying over $300 less per month with Desjardins than with Economical for the same car in the same address with the same work distance and the same drivers. Economical comes with two hour long holds and unexpectedly high rates which they will refuse to explain to you. I have spoken to managers and still they offer no explanations for any changes in price other than vague statements. I have also been hung up on by brokers they use in KTX. (Whose customer service is horrific as well by the way) NEVER trust this company for your insurance. EVER! Absolute bullshit service. I'm very pissed off at this company.

I had a car accident, I was not at fault. A SUV hit the back of my car. I put in a claim. I went to my body shop I do business with and they said it a write off. So I said to the insurance company and they said to take it to their body shop, so I did. One week later the claim department phoned me back and said the car not a write off. I explained about the car is going sideways down the road and the frame broken and they said give 700$ if I do want to repair the car. I said I cant get a another car for 700$. The car is a 05 Chev Malibu worth 2500$. So I said to claim department, I have to drive my family in a unfit car.

both times I was not at fault and they tried to charge me. second time my car was written off and they gave me two weeks to have a new one or they would cancel my policy and my rates would double. very rude would not listen to me hung up on me multiple times and would not call back. I know all insurance companies are bad but they really have made my life hell. my suggestion is to avoid cowan insurance brokers and economical as a company

There is no rating for this company! Just over a month ago i had my 2004 chevy silverado stolen, it was done up, really well taken care of and had very low km, i valued this truck at around 11 grand, they offered me 6000 dollars because i didn't have receipts for all the work done because i did a lot of it myself, i refused expecting them to offer a little more but nope, they sent me a dispute package and told me to get an appraisal myself, so i spent $180 bucks to get that done and what do you know after taxes the truck was appraised for just about 10 grand, so thinking i'd finally get a reasonable offer i sent that in to have they're appraiser look at it, they offered me only $400 more than the first offer, how could they offer me so little when the information proving its worth more is right there, they're appraiser valued the parts on the truck nowhere near what they were worth, $30 bucks for $200 tinted windows, $40 for a $3-400 dollar center console, ridiculous!!!!! all they want is your money and they want it right away, but when you want the money they don't wanna give you a penny! I insured 3 vehicles and my house with them and the price was reasonable but they aren't worth my money, I will definitely be leaving them

They deserve less than 1 star, but unfortunately 0 stars is not an option!

I was involved in a hit and run accident in which my car door was dented. I spoke to people at the insurance company 4 times, while I was debating whether or not to make a claim. Each time, they promised me that because it was a hit and run, my rates would not go up. I was responsible for the deductible but that was it.
I asked them if I could just try and knock the dent out myself, and they said that I could definitely not do that because then if it didn't work, the adjuster might deem it to be not from the accident and it wouldn't be covered. They advised me to get it fixed as soon as possible.
I went ahead on their advice and got it fixed.

The day I was due to pick the car up, someone from Economical called me and said that they were wrong, and that now they had decided that I was at fault in the hit and run, and that my rates would go up accordingly because I had made a claim. I told him that I never would have put in the claim knowing that, and that they promised me this wouldn't happen. I asked him if he could go back and review our phone calls as they were "recorded for quality assurance". He said he would. I asked him if he could send me a copy, and he said he could not do that as they were for internal use only. I asked about the "Quality assurance", and he responded "that is for OUR quality assurance, not your quality assurance".

I then told him what one of his workers had said about the knocking out of the dent, and he directly contradicted what I had been told by someone else. He said that I should have tried to knock the dent out myself, and they still would have covered it.

They basically encouraged me to make a claim, promising me that it wouldn't make a difference to my rates, and then directly went back on their words. I am immediately switching insurance companies, and I will forever suggest to my friends that they do not use Economical!

My car was parked and driver went to get a parking permit while the SUV in front backed into me. It was an obvious who's at fault, no one's even at the driver seat. Reported the accident on weekend and finally got a call back asking for details on Monday. They asked me to bring the car to one of their preferred shop to have it assessed. Took the car in on Thursday, the accident details haven't even been uploaded. I tried to explain what happened. The guy took some pictures, didn't even pop the hood and that's it. Later on, I brought into dealership and other shop for a second look. Because the car hit me was a SUV, the mounting for the light cracked inside. I called Economical about it, they didn't even listen to me and cut me off. Immediately the next day, i decided to fix the car elsewhere. Called the assessment centre and requested an assessment report. The insurance company said it should be uploaded after 48 hours. I dropped off my car and got a rental. After 4 days, the shop called me and told me that they have not yet receive anything. I called in again to find out what happened. For the very first time, that is two full weeks after the accident occured, my adjuster called me. She asked me if I have brought my car in for assessment, which I have already done more than a week ago. I have called in 4 times trying to speak to her but she doesn't have a voicemail for me to leave a message so I was served with other representatives. I'm back to start. Seems like all the calls I've made with other representatives were just useless. She's the decision maker. No notes have been put on and no action was taken to contact the other party. The rental was from my deductible because they need to assess who's at fault. I ended up have to pay for the rental and get my car back from my shop which no work has been performed.

This insurance claim has been nothing but problems. I would write a long detailed review, but I want to settle this claim first. It has been ongoing and unresolved for over three months now. I am a perfectly reasonable person, and every frustrating step of the way and every communication from them has been so painful and stressful that I'm going to seek out a lawyer this week and pay to bring and end to it. They have it set up as a pretty good racket with your 'adjuster' misinterpreting what you and repair shops say, and then passing the buck to the 'appraiser' who you are not able to talk to directly. They will request information then when you provide it, say something is missing or that's not what they wanted and ask for something completely different. Basically they have put my back so firmly against the figurative wall that I am getting a lawyer out of principle (even though it may not be the most cost effective avenue). They aren't in the least bit interested in finding a settlement, its an 'all or nothing' war of attrition for them.

My parents put me on their insurance policy so that I could practice for my G2 while I had my G1. Not only was the insurance ridiculously pricey, but they tried to scam my parents into paying for my insurance after I switched companies. My parents called in to ask about the process for removing me from the insurance, and even asked if they needed to change ownership before or after. Then, they wrote on their first bill after their term was up that I was no longer on their policy and had my own. Now, two months later they are trying to charge my parents the cost of insuring me for 2months as primary driver on my vehicle. First, this is crazy as I own the vehicle now, and it is impossible for my parents to insure it since they do not own it. I do not live with my parents, I live 30 mins away. Also my parents informed them I was to be removed from the policy TWICE- in writing, and on the phone two months ago. Now they are demanding proof of my new insurance or they are going to charge my parents almost $600. I sent in a copy of the pink slip to my new insurance policy with the date and company and my name and vehicle description showing. I blocked off my address and policy number because I do not think that is their business. They told me that was sufficient, and it would be dealt with, then the next day called and said they needed my policy number. I asked why and what they were going to do with it and they said nothing. I asked to speak to a manager and 5 days later have not been able to talk to one. This company is a scam. Choose someone else for your car insurance! It is really expensive and the customer service is abominable!