Economical Insurance Auto Insurance Reviews

I had a claim and it was total disaster, the certified shop they recommend had the worst customer service, not to mention that first week they could not locate my car, next week the tires on my car where stolen, took them almost 4 weeks to appraise the car, when at simple look everyone knew it was a total. The Economical never contacted me about this issue nor call or email to get updates in the repair, the only email I received was threatening me about the rental car (expires next week). The settlement was a ripoff. Do not take this crappy insurance, I would take the hit if the price was lower than others in the market, but it was the same as many others that offer the same service. In the end, any insurance is just a ripoff. They are in business to make money not to serve. BIGGEST THIEVES BESIDE BANKS OF COURSE.

Cheap payment, they paid about 8000 to fix my car and when they renewed my policy, they rose from $3700 premium to $18000 premium. I want all people do not buy this insurance with this company!

After a total loss, they are pressing, PRESSING me to leave my registration in the car before they tow it to their facility, basically giving them the right of ownership to the vehicle. The claims agent is trying to bully me into doing so BEFORE settlement, but I have him complained to the FSCO and see how this goes.

DO NOT GO TO THIS INSURER.

Never speak to the same person twice. The amount of things that were written down in their notes and was not said to be was horrendous. This lack of communication ended up costing me almost another $1000 out of my own pocket. Don't trust what they say, fact-check everything. Also, realize that your insurance broker is probably paid through commission, so it makes sense for himself to maximize your claim. Take heed, these people are the scum of the earth.

I had an auto claim to report on 14dec2018 (Fri). After giving all the details of the claim, I was told by the agent that a claims agent would call me back with 24/7 service. I did not get a call to proceed with the claim and they are not available 24/7 as the agent indicated, instead they close at 6 pm Pacific time. Cancelling my policy as soon as I can. Don't recommend to anyone for auto insurance, even if it may cost a few dollars less

I have been waiting for 48 minutes on a call where they said over 10 minute wait time. They were right! So far 40 minutes and still no answer...the service expectation is less than desirable.

Waited 55 minutes and gave up. Several tries - the same. Must only have one person on their call center. We made the mistake of paying in full on our credit card then cancelled before the policy took effect. Cannot get it reversed, instead, they will mail a check in 30 days. Got a 40% better rate from CAA for both home and auto. Even our broker said they were useless to communicate and deal with.

I had an accident 8 months ago. My vehicle is still sitting in the driveway not drivable. The insurance company's preferred shop did not repair properly and Economical has not followed up. Rather, they have ignored emails and calls. They are the worst company I have dealt with for insurance in over 20 years.

Came to this site after waiting on hold for 1hr and 36 min with NO RESPONSE OR ANSWER... to find that I am not alone when having horrible service. I was in an accident 2 weeks ago and still have no response as to what they will be doing with my vehicle. Two (2) weeks after the accident and NO IDEA whether they will be repairing or writing off the vehicle. I pay you ... on a monthly basis for this kind of service?!? HORRIBLE HORRIBLE HORRIBLE... I'd rather pay a little more on insurance and know that I can rely on them when they are needed than have a cheap rate with cheap service and BAD customer service.

I had an accident where the other driver was 100% at fault. I was hit from behind and rear-ended. The claim process was a nightmare. The insurance company took forever to agree for repairs and throughout the entire process, I just felt terrible. Then at the end of the insurance, they decide to drop me! I had no additional claims, no tickets, just one accident that I WASN'T at fault for (the other driver was assigned 100 percent responsibility). This by far is the worst company ever, they are not there when you need them and will drop customers from policies whenever they feel like it even when accidents are not your fault. These guys give you a good rate, but why have insurance if when you need them, they aren't there for you and drop you after many years of being a loyal customer. Look elsewhere