Economical Insurance Auto Insurance Reviews

Total loss on my car, not my fault. They wouldn't cover for my storage at the body shop it was at, wouldn't pay for my repairs that was done on my vehicle (e.g. new engine & transmission).Wouldn’t pay for my child seats that was in the car. They didn't care about my injuries that I sustained in my accident and was only concerned about cutting costs on their end which ever way they can. Adjusters Ricardo and Shalini (extremely rude) and the whole company was just trying to take advantage of me on my first accident example by asking me "if I'm injured why do I have a rental? "You should return it if you not going to use it. Why does it matter if I have a rental I'm entitled to it under my policy and I can have it parked the whole time at my House or drive all over with it. It’s up to me on what I want to do with it.

I had an accident on the road in the snowy month last month. I stepped on the brake when I saw my car stop at the red signal, but my car stopped with a very slight sideways slip. Then the rear car collided with my car. And the Economical insurer concluded that 100% was my fault. Does this make sense? I am preparing legal action now. Do not ever join Economical insurance company.

I had 2 vehicles insured with economical for a few years before realizing I was paying too much! Possibly my broker should be blamed! Nonetheless I have cancelled my policies and moved to better rates and customer service.

No good, rip off people, stay away!! If you have a claim, get a lawyer to deal with them or they will just beat around the bush 'till you do.

Just started a claims experience with EC....there customer service people are fine unfortunately I am at Day 7 and there hasn't been an appraiser to see my car yet, probably because I don't have Loss of use coverage so they aren't wasting Their money on a rental

This is hands down the worst experience I've ever had with any type of company. The people who work here are rude. I was told to get a rental then later told they are not going to cover the rental so now I'm down 4500.00 for a rental. I have been waiting 3 months now for my claim or to even find out what is going on with my claim but am told every single time that its under investigation. These people are very I'm going to say special because i cant swear. I do not recommend this insurance company to anyone. Please save yourself the headaches and go somewhere else - these people are not competent.

I had a car accident, I was not at fault. A SUV hit the back of my car. I put in a claim. I went to my body shop I do business with and they said it a write off. So I said to the insurance company and they said to take it to their body shop, so I did. One week later the claim department phoned me back and said the car not a write off. I explained about the car is going sideways down the road and the frame broken and they said give 700$ if I do want to repair the car. I said I cant get a another car for 700$. The car is a 05 Chev Malibu worth 2500$. So I said to claim department, I have to drive my family in a unfit car.

both times I was not at fault and they tried to charge me. second time my car was written off and they gave me two weeks to have a new one or they would cancel my policy and my rates would double. very rude would not listen to me hung up on me multiple times and would not call back. I know all insurance companies are bad but they really have made my life hell. my suggestion is to avoid cowan insurance brokers and economical as a company

There is no rating for this company! Just over a month ago i had my 2004 chevy silverado stolen, it was done up, really well taken care of and had very low km, i valued this truck at around 11 grand, they offered me 6000 dollars because i didn't have receipts for all the work done because i did a lot of it myself, i refused expecting them to offer a little more but nope, they sent me a dispute package and told me to get an appraisal myself, so i spent $180 bucks to get that done and what do you know after taxes the truck was appraised for just about 10 grand, so thinking i'd finally get a reasonable offer i sent that in to have they're appraiser look at it, they offered me only $400 more than the first offer, how could they offer me so little when the information proving its worth more is right there, they're appraiser valued the parts on the truck nowhere near what they were worth, $30 bucks for $200 tinted windows, $40 for a $3-400 dollar center console, ridiculous!!!!! all they want is your money and they want it right away, but when you want the money they don't wanna give you a penny! I insured 3 vehicles and my house with them and the price was reasonable but they aren't worth my money, I will definitely be leaving them

They deserve less than 1 star, but unfortunately 0 stars is not an option!

I was involved in a hit and run accident in which my car door was dented. I spoke to people at the insurance company 4 times, while I was debating whether or not to make a claim. Each time, they promised me that because it was a hit and run, my rates would not go up. I was responsible for the deductible but that was it.
I asked them if I could just try and knock the dent out myself, and they said that I could definitely not do that because then if it didn't work, the adjuster might deem it to be not from the accident and it wouldn't be covered. They advised me to get it fixed as soon as possible.
I went ahead on their advice and got it fixed.

The day I was due to pick the car up, someone from Economical called me and said that they were wrong, and that now they had decided that I was at fault in the hit and run, and that my rates would go up accordingly because I had made a claim. I told him that I never would have put in the claim knowing that, and that they promised me this wouldn't happen. I asked him if he could go back and review our phone calls as they were "recorded for quality assurance". He said he would. I asked him if he could send me a copy, and he said he could not do that as they were for internal use only. I asked about the "Quality assurance", and he responded "that is for OUR quality assurance, not your quality assurance".

I then told him what one of his workers had said about the knocking out of the dent, and he directly contradicted what I had been told by someone else. He said that I should have tried to knock the dent out myself, and they still would have covered it.

They basically encouraged me to make a claim, promising me that it wouldn't make a difference to my rates, and then directly went back on their words. I am immediately switching insurance companies, and I will forever suggest to my friends that they do not use Economical!