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ICBC Auto Insurance Reviews

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(211 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
16.7%
Agent/rep availability
16.7%
New purchase experience
16.7%
Policy clarity
16.7%
Policy coverage
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Claim - adjuster
83.3%
Claim - not-at-fault
66.7%
Claim processing time
66.7%
Agent/rep attitude
50.0%
Agent/rep callbacks
50.0%
Agent/rep availability
33.3%
Claim - total loss
33.3%
Claim payout amount
33.3%
Agent/rep knowledge
16.7%
Billing/payments
16.7%
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Tags
Agent/rep attitude (2) Agent/rep availability (2) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (1) Cancellation experience (1) Claim - adjuster (1) Claim - not-at-fault (1) Claim - repair shop (2) Insurance Rates, Prices (1) New purchase experience (1) Policy clarity (1) Policy coverage (3) Rates competitiveness (1) Renewal experience (1)
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Consumer (1)
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Smiles and knowledge

by RM on Apr 3, 2020
5 out of 5 stars

We had very professional and pleasant dealings doing one of our many vehicles renewal at the Kings Cross store in Surrey. Fast and efficient and very pleasant to deal with. Great service. We'll be back.

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Review topics
Renewal experience