ICBC Auto Insurance Reviews

Have had three claims with ICBC during the last 10 years - 2 non-fault and one at fault. Found the claims staff and adjusters knowledgeable and helpful - consistently excellent service.

When needing to make a claim the service was professional and efficient

The repair centre I used (ICBC-approved) was excellent. I cannot say enough about the quality of work they carried out on my behalf. And I have found the ICBC Claims Centre personnel to be professional, thorough and helpful.

Offered good advice following a "hit and run" incident and assigned a claim number right away so I could proceed to get quotes for the claim. They provided names of authorized collision repair shops near my home. They assured me this incident would not impact my rates.

Easy to deal with. Rapid response to claims, fair deal.

had one accident under this policy and it was handled perfectly. I had thought coming from Ontario at the time that it was going to be a hassel, but it wasn't.

ICBC is THE cadillac of auto insurance companies. They are more than helpful, experienced and what I have found over several insurance claims is that they are very human and compassionate. It doesn't matter who I have talked with or dealt with on any of my claims, you honestly feel like they really care about you and you are not just another customer. Everything is done to make the claim go as fast as possible, they call to make sure you are getting everything you need and while I didn't always like the decision they made I completely understood why they had to make it. Everyone always took the time to explain why to me, no one ever was dismissive to me and my 300 questions, they took the time to make sure I understood and was ok with the decision. Never did I feel like it was "just because that's the way it is". I wish all public companies operated the way ICBC does and hired such caring and compassionate staff.