ICBC Auto Insurance Reviews

ICBC you are the worst. I cannot believe that a company with such a massive responsibility to the province of British Columbia can be so reckless and disorganized. Your system puts its' users into poor positions and your insolence towards the people of this province is disgraceful.

My car was hit after I changed a lane from right to middle by the one from left to middle. The driver tried to hit-and-run but was finally caught by me. I asked for ICBC paper and found he is not the owner of the car, asked his driver license but he refused and ran away. I called Vancouver Police right away but they refused to follow up because he said I got the Car information. I called ICBC to report the accident and the adjuster said it is 50/50. I said, I have a dash cam footage and would like to show how my car was hit but she refused to watch it and just asked me to find any body shop. I insisted to provide the dash cam footage and she asked me to deliver it to New Westminster claim center and they will copy the file for her. When I delivered it, the receptionist said that there was no equipment to copy my footage. I called the claim center again and another guy said just provide ICBC a USB with the file. I delivered the new USB to the same claim center in New Westminster and another receptionist said she will arrange a delivery of my USB to the adjustor. I requested that once the adjustor received my USB to acknowledge it either by email or phone. I waited for a whole week but there was no reply at all. I called more than 5 times and found out that the adjustor was away for holiday and that no one handles my case. I waited another 5 days and finally reached her. She said she couldn't find my USB and asked me either to deliver the new one or try to upload it to YouTube. I finally got my friend’s help to upload the video and sent her the link, she called me back later and said it is still 50/50. I didn't accept and would like to appeal. She said I need to talk to the manager and provided his phone number. I called and he was in vacation. (it seems that everybody working in ICBC takes vacation and no one follows up on my case). I waited for a few days and found out that he was finally back. I called more than 4 times and left a message but without any call back or reply... I called and emailed the previous adjustor asking for help but no reply at all. So far, ICBC is really pisses customers off and how do they even dare to increase premiums and pay many staff members bonus....

Called to make a claim and the adjustor I spoke to was condescending and rude. Laughed and called me dumb for asking questions. Seeing as it was my first accident and I had already been quite shaken up over the whole ordeal, she only made the process much more unbearable. I'm not sure what is required to work at ICBC but if these are the sorts of people the company has representing them, it's not a surprise why the ratings are so low. She was easily the most unpleasant person I have ever spoken to. Refused to answer questions and was outright disrespectful and unhelpful. Overall unpleasant experience.

Well over a month, no replacement windshield for my 1994 Chevrolet Z28.

Replacement supplier is providing ICBC and other insured with distorted replacement glass.

ICBC yells and screams that it always has to raise rates because everyone is defrauding them. In reality, they run well into the black, and thier policies on handling accidents where the insurer is severely injured, backed by many doctors, is causing people to become permanently disabled. They are the biggest legal scam going. When you have no competition, you can do whatever you want, it seems

I was rear ended by a motor home while stopped at a light in May of 1989. I suffered a whiplash injury. I went through the typical assessment of different doctors and adjusters. I called a lawyer at the the time because I felt I would be better served. The claim took under a year (was paid in Feb. of '90) and got a total settlement of just under 15k. However that injury has never healed properly as it is mostly soft tissue. As I am aging this condition is getting worse. It doesn't really matter if ICBC is the scam of the century (which clearly it is), without a properly functioning body that is in pain, what's the difference? The people that administrate these places are the types that permeate this dysfunctional, exploitive society of juvenilized people. It is time to bring back the rule of law on this land.

NEVER ever deal with them if you can choose otherwise. This is the worst government company that was set up in the history of mankind. If you have the misfortune to have to deal with them, I'd say get ready for the worst experience of your life.
They will basically extort money from you in every possible way without showing anything from it. Any conversation with customer service or representatives is reduced to "You have to PAY us big, deal with it"
I know this is a bit generic, but I am summing up all my experiences I had along the years with them. I had fender benders (both my fault and 3rd party). Everytime I had to pay big money to ..., you guessed, ICBC.
Insurance company should not be forced upon and shoved down your throat like nazi Germany. Everybody should be able to choose their own insurance company. I totally agree that everyone should be insured, but not by money thirtsy, greedy zealots. Not only that, but they make you feel miserable on any and every occasion they get a chance.
HORRIBLE, HORRIBLE, HORRIBLE. Can't state enough how ICBC should just desist from doing any kind of business. If ICBC would have to compete with ANY insurance company they will be bankrupt within a few days.

I got a rock chip on my windshield so I went to my local autoglass company to have it fixed before the chip became a cracked windshield. Most insurers cover the cost of a chip repair to save having to replace the windshield.
Not ICBC, they wanted me to pay $200 deductible to fix the chip which ended up costing me just $55 out of pocket. The advice from the ICBC claims rep Jeff was pay the $200 deductible and get a new windshield because they will not pay for rock chip repair.
And now they want to put our rates up another 4%.

I have been with ICBC for over 4 years! Recently I had a question which could probably only take 5 seconds of an ICBC agent's time. I called ICBC and they put me on hold for over 45 minutes, after more than 45 minutes an agent picked up the phone and in 1 second disconnected the call! I pay over 2500$ per year for very basic coverage at ICBC, never had a single claim before and now that I need their help while traveling in the States, there is no one in this insurance company who pick up the phone and answer a simple question! ICBC is terrible and the reason is no competition in BC.

my car was backed into my own driveway, i was hit and run. i pay for collision on my car. and someone smashed up all entire front bumper and grill, i called icbc and they said if it happens in a private driveway there is nothing i can do to fix this. i would have to pay for all the damage myself when someone else hit me. Why are we paying for collision when we still have to pay in the end.
I'm not happy with icbc an I'm glad ill be moving out of BC. I pay big money for what ???? Done with these stupid people that don't have the decency see to tell me they hit me. this has to come out of my own pocket, when i wasn't at fault.