Smooth Claims Process
by Happy Customer on Mar 3, 2017
4.5 out of 5 stars
Car Insurance Reviews
Johnson Insurance Auto Insurance Reviews
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(198 reviews)
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Agent/rep attitude (5)
Agent/rep availability (2)
Agent/rep knowledge (3)
Claim - adjuster (3)
Claim - rental car (2)
Claim - repair shop (1)
Claim - total loss (1)
Claim - windshield/glass (1)
Claim payout amount (3)
Claim processing time (5)
Discounts, deals, rewards (1)
Policy coverage (2)
Rates after claim (1)
Rates competitiveness (2)
Rates for bad drivers (1)
Review author
The true measure of an insurance company is how well the claims process goes. My daughter had 3 vehicle accidents in the space of one and half years and each claim was handled smoothly. A rental vehicle was arranged for me right away and my vehicle repaired/paid out within one to three months. I thought my premiums would sky rocket (because 2 or the 3 accidents were at fault) but they went up by a small amount. I'll be with Johnson for a while. I rather have confidence in a claim been paid out than jump from insurer to insurer looking for a 'deal' on premiums.