Car Insurance Reviews

Johnson Insurance Auto Insurance Reviews

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(198 reviews)
Johnson Insurance
1.5 out of 5 stars:
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Incompetent, and expensive

by Upset on Aug 22, 2014
1 out of 5 stars

This company has been asking ONA ( Ontario Nurses Assoc) members to use them for their insurance , so for the past 24 yrs, we have been with them and the past 2 weeks, I have been treated by their adjustor and claims department like an old rag!!! I had an accident early this month , hit from behind by an old person who was in a rush to get to church. I filed the claim and it took them over a week to call me back, not even asking if I was ok and to top it sll, wrote my car off. I had been paying $2629.00 / yr for a 2002 Acura 4 door Premium for years and the car was in mint condition with only 168,900 km mileage. Guess how much they are giving me for my car??? A lousy 4,800!!!! On top of this, I have been on the phone calling the claims dept, the adjustor because they never answer the call and they do not leave a voice message that they are off for a week and they do not apologize for their incompetence!!! DO NOT BUY INSURANCE from them!! They charge so much more, over $300!!! The phone calls alone to them to get information was enough to raise my blood pressure! If you want Better Sevice and better price, seek somewhere else!

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I saved over 5k by switching!

by johnsonisterrible on May 22, 2014
1 out of 5 stars

This place is ridiculous. I had one speeding ticket and after being insured by them for 8 years they automatically put me into their high-risk category with a rate increase of over 200%. They quoted me $600 per month for insurance. Are they crazy? Sure... let me just get out my chequebook and pay for that, no big deal.

The customer service is horrendous. If you call and your 'service advisor' is not there, they send you to random people all across Canada who know absolutely nothing about your file and what you are talking about. When we purchased a new car I spent over 2 hours on the phone being transferred around until someone eventually helped me, although not pleasantly.

A lesson to anyone who wants to be insured through these "big guys"... go through a broker. I was able to get my insurance down to $125 a MONTH vs. the $600 per month they quoted me. As soon as you have an accident/ticket, they take that opportunity to screw you. I will be letting everyone know of this terrible experience.

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