Johnson Insurance Auto Insurance Reviews

I am hoping some consumers here can share their actual monthly premiums from month to month to illustrate a point.

Recently, the Ontario government mandated that insurance providers reduce auto insurance rates for consumers. Please see the document link below from FSCO (Financial Services Commission of Ontario).

According to this document, Johnson Insurance (Unifund Assurance Company) has agreed to reduce passenger automobile insurance rates by -4.49% for the first quarter of 2016 (for effective consumer rates as of June 1, 2016).

https://www.fsco.gov.on.ca/en/auto/rates/Pages/q1-2016.aspx

According to my bank debit statements, for my two vehicles and home, here are my premiums by month with month-to-month increase/decrease in percentage terms:

PERIOD PREMIUM % INCREASE or DECREASE
SEP 2015 - NOV 2015 = $225.43
DEC 2015 - FEB 2016 = $225.02 -0.2 %
MAR 2016 - JUL 2016 = $227.29 +1.0 %
AUG 2016 = $259.86 +14.33 %
SEP 2016 = $242.91 -6.98%

As the premiums show, for almost one year , or 11 months, my premiums actually only rose 0.8% (+1.0 - 0.2%) from a rate of $225.43 to $227.29.

Then, inexplicably, from July 2016 to Aug 2016 my rates increased for ONE MONTH only by +14.33% and then DECREASED by -6.98%.

Throughout this entire time, my rates were the same in 3 and 5 month blocks and only changed by factors of 0.2% to 1.0%.

I have not had any accidents, or tickets, or made any claim whatsoever on my home insurance during this time.

My suggestion is that Johnson has arbitrarily increased rates recently 'on paper' and then made it 'appear' as though I received a 6.98% discount on my insurance rates, which would fulfill Johnson's promise to reduce (per FSCO) their rates by a MINIMUM of 4.49%.

I would be interested in other consumers experience with their rates in the recent past in light of my observations.

Signed,
Frustrated Johnson Customer

I went to Johnson Offices today tried to pay my Bill 1 place being New Glasgow, Nova Scotia, Canada and the other place was Antigonish, Nova Scotia, Canada - they have a stupid Policy of not taking cash no more. Please do not deal with the them, they do have a poor service ...I last thought Money is legal tender in Canada - they did not want to take my cash payment. Johnson's what a joke I will go else where with better service even it cost more.

I have been insured by Unifund through Johnson for over ten years. This April, my car war rear-ended. Clearly the other driver's fault. Didn't get to speak with the adjuster once, even after numerous phone calls. Just got the renewal in the mail for 2016-17 - nice juicy increase. So, did my mystery adjuster somehow charge part or all of the repair to my policy? I'll probably never know. So, now it's a choice of shop for another insurer or keep taking it up the tailpipe from Johnson / Unifund.

I've been a loyal customer of Johnson Insurance for nearly 20 years. I've had two cars and my house insured during that time, and neither my wife or I ever made a claim. In the past two years, my wife had run into some bad luck and was in two accidents, both deemed at fault. We were told that she would now be considered high-risk, and so I waited to hear from them how my rates would be affected.
I get a call and an email yesterday informing me that they would not renew my auto insurance. This was fine by me because my intent was to not renew either, and decided also to cancel my home insurance.
I called to get a quote from a local broker, and expected to pay significantly more. Even with full disclosure, they came back, my wife now high-risk insured, at $12 cheaper per month than my regular rate with Johnson!
So not only am I saving money, I've been getting gouged for years! I hope this post gets read by customers and others before it gets removed, so that you can save yourself some money and hassle by just going to another company. My biggest regret is not shopping around sooner, but my fault for thinking that loyalty would be rewarded.

Called them for a quote for a newer vehicle we purchased. Very high price. Asked them if the could do any better since we had been with them for many many years. They told me no. Found cheaper insurance by $800 same coverage. Called to cancel the vehicle insurance which they had to talk to myself and my husband. Found out then that there is a cancellation fee plus our house insurance jumped up $300.00. Asked to talk to a manager regarding the cancellation fee and they would not put me thru to one. Bully corporation and high robbery.

Been with this company for many many years. Purchased a new vehicle and asked for a quote for the new vehicle. Outrage price, asked if they could do anything to lower the price. No I was advised. Took three calls to get the letters for the new insurance company. They had to talk to myself and my husband to cancel the auto insurance. Then we found out there is a canellation fee as well as our house insurance went up $300 since we cancelled the auto insurance. Asked to talk to a manager regarding the cancellation and they would not put us thru to one. Bully and Robert from this company.

My husband has been with these guys for many years... we ended up finding a better rate and someone we could talk to in person. We called to cancel and asked if there is anything else we need to pay. She answered no. I now have a 1.73.53 cent bill and 2 bounced payment fees. Happy I got my husband out of this place! They will be getting it thrown right back.

Awful customer service.
They increase rate for no reason and refuse to be completive. I called 5 different insurance companies and all gave me lower rate, when I mentioned this to a Johnson rep she became rude and refused to lower my rate which was jacked up for no reason.
Never again.

The worst insurance ever, Johnson increased every year my insurance and I don`t have any fee ticket and also I had to sent 3-4 times email about my cancellation, they did not provide me the correct information

After years of loyalty, we have been treated with extreme rudeness, and very high payment. Their customer service is so awful. I might of stayed, but after the way we were treated, we will never give them business again. I strongly suggest everyone goes with another provider.