Johnson Insurance Auto Insurance Reviews

After several years with no problems lately there has been a constant stream of mistakes and errors, so much so that even my leasing company rep has been surprised the the level of incompetence with very basic instructions and information. I'm not sure what has changed but something sure has when a simple confirmation of insurance has to be redone three times. Add to this that I can never get my agent on the phone or to return calls or emails and I'm looking for a new provider.

It's been two months and counting and I haven't been issued my payment. Even after the claim was excepted and signed. I will be cancelling my insurance once I, finally, receive payment. Stay away from this company. The reviews are correct! This company is a scam! They will postpone your claim, so you get a bottom dollar for your vehicle.

I have been with this company for 15 years. Initially, I had great service with them until I made a second at-fault claim within 5 years. I had not been informed that they changed their policy to not renew after 2 at-fault claims in 5 years instead of 3, the industry standard. They did not take into consideration the fact I had been with them for 15 years and had only 2 at-fault claims and no traffic violations. DO NOT USE THIS COMPANY. Let everyone know. Unethical companies need to know that these business practices are not OK and that we have power as consumers to demand better treatment.

Worst customer services ever, especially the claims department. I've been waiting for my adjuster to call me back and it’s been more than a week. He never responds to my calls, my voicemail, my email, and he’s never at the office: one day he’s sick, the next day he doesn’t feel like coming to the office, the day after he’s too lazy to get out of bed...

Agent penalized me for cancelling after the renewal date, which was a lot more than expected. Again called to confirm cancellation and got different numbers from another agent. For my satisfaction, they told me it’s the date when you cancel the insurance matters and the premium but we can’t calculate, it’s the system that tells us. Do not fall prey to this bad service where initially they give less amount and later rip off customers.

Horrible service. Opened a claim on December 19, 2018, and as of now, January 12, 2019, nobody got back to me. Called and left messages and nothing. Absolutely horrible experience.

I got hit by a deer in the start of October. Off the bat, the insurance company was great with answering my questions and getting me into a rental car. It took 3 weeks to hear back via voicemail that my car was written off. That was on October 26 - I’ve been trying to call back about the insurance money since that day and NOBODY has called me back or responded to my emails. I had never felt so disrespected as a long-term customer. Myself and my family will be switching insurance companies as soon as we can!!!

Their staff is so rude and unprofessional. They always lie to you and take half the information when they quote you. But later at the time of policy effective date, they change their amount and tell you they did not have that information. They are so rude, I do not understand even if they know the meaning of customer service. I am talking about my experience at the time of taking a quote. Claim experience? Even can't imagine what they are going to do. They are the worst worst worst insurance company. They are so unprofessional that they are not ready to listen to you. Keep away from this insurance company if you want to stay away from rude liars and unprofessional people.

It's too bad you have to deal with Johnson's to get Unifund Insurance. My claim was dealt with by Unifund, who was very pleasant to deal with. My concerns are with the bad customer service that Johnson's offers. The reps are unbelievably rude. I simply couldn't get over how bad my telephone conversations went (I spoke with three different reps, two out of the three were just awful, and not pleasant). I waited over 45 minutes to get my call answered in the queue only to have my call hung up on TWICE. Once my call got through, I had the joy of dealing with extremely bad customer service. It's just not acceptable and it's sad to finish your call thinking "Wow they must really hate their job" ...ended up cancelling all my services just to be able to avoid having to deal with them ever again.

I've been with Johnsons for almost 10 years. Had 1 at-fault (hydroplaning) accident in those almost 10 years. Got a call a few days ago saying that they can not renew my insurance when it is up the end of September because I got a ticket for speeding in a school zone a year and a half ago. When asked why I was able to renew it since I got the ticket she said: "oh they must not have run your report last year." I've never heard anything so ridiculous in my life!!!