Johnson Insurance Auto Insurance Reviews

I have nothing but difficulties with this company. I was rear-ended 15 months ago and it was placed as my fault because the other guy had a good company. The worst part is no one, even supervisors, calls back. The claims person I dealt with was condescending and rude.

Wouldn’t give me a quote because I haven’t had insurance for more than 6 years. Women laughed when I had asked for a quote and told me to call somewhere else

They are so hard to reach and can we say they have a service for French clients? It's almost a joke. 8 days trying to reach someone and get proper info in the other official language. I made a complaint to an upper level, most inefficient answers by that supervisor, same formatted responses that I heard 3 years ago and NO improvement as they don't care about us BUT they want our money, this is for sure! So Why support them?! Think to consider too other real CDN Ins. companies that really care!!

I was rear-ended, the accident was deemed the fault of the other driver, I hurt my back, head etc and dealing with this adjuster is hell. She sent me to their doctor who determined my injuries as minor, this is against the views on my MD, a pain specialist and my physiotherapist. Even when you are approved for further treatment, you have to jump through hoops. Forget your lawyers as they are waste of time. If I pay a doctor to do a surgery and he refused to do it, then it’s proven that what he says he is he isn’t, then that doctor's license is revoked, however, insurance can make the world of promises and you pay the premium, yet they don’t have to deliver. I don’t understand how Canadians sit back and allow this fraud to take place, stand up and fight back, as to the politicians who sit in parliamentary fighting... shame on you. The real issue here is us as people that are too accepting. I cancelled my policy

... won't recommend to anyone. Staffs are very unprofessional. They have no heart... only think of their money. That's it. No heart for people who lost their life, value, or anything. Just disappointed completely and do not want Johnson ever again. Even 1 star is too much for them. They deserve 0 star.

If I could rate them less than one star and still leave this review, I would. We had a claim for our 2008 Cadillac in which someone had backed into our car, damaging the driver's door and front fender. Our car was sent to Johnson/Unifunds "preferred" Auto Body Shop in London, Ontario to have the damage repaired. After the repairs were completed, we noticed the newly painted fender/driver's door were much lighter than the original paint on our car. Our car was taken back to the Auto Body Shop to show them the colour variance with their paint job and the problems associated with their work. They told us there was nothing they could do because our car was 10 years old and the paint could not be matched. Given the fact the new paint job was much lighter than the original paint and this car had been garaged over 90 percent of its lifespan, we found this explanation quite confusing and hard to believe. In addition to this, one of their employees that dealt with our daughter, when the car was taken back to be assessed, was also very rude and at one point went so far as to call her stupid. After voicing our concerns and receiving no resolution to the problem, we took our Cadillac and had it accessed by other body shops and numerous other professionals in the field to see if matching our paint would be an issue. Every single person that looked at our car expressed the job was not done correctly and assured us there would be no problem at all matching the colour regardless of age, without painting the entire car. We notified our adjuster at that time and sent pictures of the paint job, describing to him what happened at the Auto Body Shop and also told him we had our car looked at independently by other body shops and were assured our car could certainly be fixed properly. Our adjuster at that time sent an appraiser to look at our car but also said there was probably nothing that could be done about it. We’re not sure how he already knew this before it being looked at. After the appraiser looked at our car we received an email from the adjuster indicating the appraiser concurred with the body shops findings and they were doing nothing about fixing the colour variance on our car as it was an age-related problem. The following week we took our Cadillac to another body shop to have all of the work that was done by their "preferred" Auto Body Shop fixed at OUR OWN COST, regardless of the premiums we have paid for years to be insured for these incidents. The new body shop not only was able to fix the colour matching issue on the fender and driver's door (WITHOUT REPAINTING THE WHOLE CAR) but also informed us they found the following issues attached to the repairs done by the other body shop. The repairman said he found numerous issues with the work performed. He said the paint was not applied properly and if you ran your hand across the finish, it felt like sandpaper. Also, he said it appeared as though the paint was applied to the panels while they were on the vehicle vs them being taken off. This caused rough bumpy patches near any seam on the door and fender. Lastly, he said the finish was applied incorrectly and too thick. In his opinion, the quality and finish of the 10-year-old paint were in much better condition than the newly applied paint. We are really unsure as to how all of these issues could have been overlooked by Johnson/Unifunds appraiser upon his inspection. Given the explanations and excuses we were given for the POOR WORKMANSHIP on our car we find it very disappointing that the Auto Body Shop and Johnson/Unifund did not acknowledge and take responsibility for fixing our car correctly and we were forced to have our car repaired independently and pay for it out of pocket regardless of the premiums we have paid for years to be covered for these incidents. After the new body shop fixed the original repairs, it now looks exactly like it did prior to the accident and there is no colour variance between the repairs and the 10-year-old paint job. This is in complete contradiction to what we were told. We sent an additional email to our adjuster on April 20th, letting him know we took our car to another body shop and it was fixed ‘CORRECTLY’ and the explanations we were given by Unifund and the other Auto Body Shop were in contradiction to what the body shop found upon fixing our car. Our adjuster has never responded to our email to acknowledge the mistake or take responsibility for reimbursing us for the repairs that should have been covered from the very beginning. We haven’t heard a word from him. We feel this whole experience has been incredibly unethical on behalf of Johnson/Unifund insurance and find it very concerning from a customer's standpoint there has been absolutely no accountability from anyone to resolve this. We would have to assume there must be some kind of personal gain for the adjuster to completely disregard the “obvious” problems brought to his attention and his total lack of acknowledgement throughout our claim. As business owners, we can’t imagine not taking responsibility for the poor workmanship performed on our car by (their preferred body shop) and taking care of a customer that had paid years of premiums to be covered for these incidents. We are less than comfortable, dealing with an insurance company that conducts business in such an unethical manner. With the cancellation of all of our policies, the adjuster and Body Shop's lack of ethics/accountability has become Johnson/Unifunds loss. It's unfortunate this review does not allow us to upload the pictures of the workmanship performed on our car, they say it all.

I have had the worst experience ever with Unifund and Johnson on my auto claim. Their communication process is the worst I have ever seen. I have been told to pick up my belongings from the car before it has been towed, when I arrived to the location, my car was already towed, and no one took the responsibility. I left my winter tires on the car, no compensation is given for that. My adjuster did not walk me through the process, and when I contacted the supervisor in charge to get a response, she did not even pick up her phone, I left messages several times for the adjuster and supervisor. In the end, it seems that you as a customer are serving them and there is no sense of customer service in them. They kept sending emails whenever they want to only collect records of communications for themselves, not effective and helpful communication from the beginning to the end of the process. When they sent the cheque at the end, they put the wrong name on it and it took a week to be delivered, no follow-up happened from the insurance side, until I personally asked for tracking number and called Purolator, and I found out they put a wrong name on the envelope. Some staff are being helpful in this process, but the adjuster and her supervisor were the worst experience with this insurance. I sent an email to claim line and explained the situation to them, I have got no response back till now.

Last month I inquire about the penalty if I cancel my insurance with them and the customer service agent told me it will be $20 to $30 and I asked them to confirm me twice before cancelling and after cancelling today I was charged $216. When I call their customer service today their agent told me that total penalty will be $250 and rest of the money they will deduct in few days. I told that agent that before cancelling the insurance I asked your staff and the agent didn't inform me that in total I have to pay $250 for cancellation. In return, I get the response from that agent that we are sorry for inconvenience. Their customer service agents have poor knowledge, what will their 4 words (sorry) give me in return???

I honestly do not understand how you can charge 900$/mo for a Chevrolet Malibu 2017? My husband has been with you for 6 YEARS you DID NOT forget his accidents from 2012!!! And none, I repeat NONE of the agents we've dealt with showed ANY SIGNS of human compassion, or excellence of service, any ethics (barely wanted to write their names upon my request. I have the right to know who I am dealing with, after all, you know literally everything about the person you are screwing).On top of that, they wanted to punish his dad and transfer accidents to his name if another company wouldn't acknowledge the accidents. His dad that was a dedicated customer for 6 years too. Will work MY HARDEST to bring to public's attention the MOST HORRENDOUS service I have EVER RECEIVED IN MY ENTIRE LIFE. Please run from there if you're still with them.

I have been dealing with this specific insurance company thousand times and each time I call, literally speaking, I always had and probably will always have a horrible experience. In my 30 years of expertise in auto industry, I have never encountered such uncompetitive and ghastly company like Johnson. From frontline to management to legals, this company is such a failure. One time, I had an argument with one of the reps to clarify a document that their company has sent us. And she replied to me by saying she can't give and she won't give an answer because she doesn't wanna risk her license. Their company goes on their policy which is supposed to be but the policy is against the law. I asked one of the supervisors about it and she can't answer me then she hanged up on me. I am affiliated with different lenders and lessors and I advised them not to accept any services from this company. FOR ALL INDIVIDUALS WHO WISH TO CONSIDER THIS COMPANY, A FRIENDLY REMINDER. JOHNSON IS HIGHLY UNRECOMMENDED.