Johnson Insurance Auto Insurance Reviews

The Johnson/Unifund is unreliable, untrustable and Big JOKE... I was paying 1900$ for my auto insurance till 2016 with No Accident. I had one accident forgiveness option with this company. 2017 I had a minor accident and my car is repaired by the Unifund. In 2018 my insurance premium increased to 2273$, 2018 again increased to 2446$ and last week I got renewal documents and it shows the amount 3031$. 500$ jump. I called them they said this year we increased everyone! I email often but NO Reply, I asked them to send me in written why and which reason you increased my auto insurance premium even I had one At Fault Accident Forgiveness... No Reply No mail... So, if you don't want to take a headache and save money, please go to other companies BUT never deal with this company.

Like other users' comments. I have a pristine driving record. No accidents no tickets, and I have never missed a payment! Yesterday received my renewal at more than double what I'm paying currently. The customer service representative told me she could save me $12.00 a month possibly. Increase due to keeping with competitive rates. I am taking my business somewhere else! This kind of increase is absolutely unacceptable and I'm disgusted!

Almost 3 years ago I got a ticket for having my cell phone in my hand... just a week ago they cancelled me after more than 13 years. I’ve never missed a payment or been at fault for an accident and I’ve been insured since 1991 and have no suspensions or fines. The customer service representative repeatedly said I had been convicted of a serious offence. She had me in tears! I don’t recommend Johnsons to anyone. They don’t respect loyalty or safe drivers. I understand I made a mistake and I paid my ticket but the laws were only put into effect over the last few years and it’s not like I caused an accident. If it was so serious why did they wait 2 years and 11 months to get on it?

Every year the price increased to 23-30% no matter you have accidents/tickets or NOT...

Today I received renewal and the price is almost increased to 30% more compared to last year. I called and they said due to some factors it is increased? Which factors? No Accident, No Tickets however it is increased... Unbelievable... Most terrible insurance company... Stay away!

We received our renewal, our rates had exactly doubled. We thought it was an error. After several calls, we finally spoke with an associate. They confirmed that the increase was correct and that it was to keep competitive in the market. Being a couple with a pristine driving record this was unacceptable. We shopped around and moved on.

Terrible service. Don't waste your money with this company. Passed around from representative to representative because no one follows up. No straight answers or clear understanding given just send changes with letters stating taking more money with no explanation. Very disappointed and unhappy

I'm not sure why service agents want customers to be untruthful..so it can benefit the company..are they in need for that much money? Long story short. The agent tried to coerce me into saying something that was false even repeatedly answering the question with no, he wanted me to say yes so my premium would increase. I was uncomfortable and disgusted by the lack of professionalism that was displayed. I no longer had any trust because anything could happen later in the long run. The insurance is based on lies and is deceitful. Please be cautious of their gouging tactics.

If you are planning to be fully insured with this company you will be sadly mistaken. If the accident is a small amount and/or the fault is not yours, you will get the best service ever. Now if it's the opposite this is their game. The appraiser or the adjuster will never contact you. If you attempt to contact them you will never get anywhere. The appraiser will have the car repaired even though it's not repairable but you have a vehicle that is not road safe. If you attempt to reach the manager, oh she is not available either. You file a complaint through the complaints department they also don't respond. This is the schtick for this company. Although this is not my personal experience, I'm currently witnessing it with a loved one. I currently have my home and auto with this company and I am leaving. God forbid my home burns down, I would be homeless with any assurance that his company behaves professionally.

They are not a very good company. I had a bad experience where I was dropped after two "at faults" in five years. I use the term "at faults" liberally, because they define it very liberally, and without evidence. My second "at fault" had no police report and no one to state that I was wrong. The only feedback they had was from me, who told them the truth. They dropped me anyways, even though I had been with them for more than twelve years. When I tried to appeal it to them, and the third party they dealt with (ClaimsPro) my calls, emails and letters were not returned or I would be strung-along. They did not treat me like a real human being or a valued customer. They strung me along and set me up to fail. Basically, they have bad customer service. They also outsource a lot and it's hard to reach people when you need them.