Johnson Insurance Auto Insurance Reviews

If you are planning to be fully insured with this company you will be sadly mistaken. If the accident is a small amount and/or the fault is not yours, you will get the best service ever. Now if it's the opposite this is their game. The appraiser or the adjuster will never contact you. If you attempt to contact them you will never get anywhere. The appraiser will have the car repaired even though it's not repairable but you have a vehicle that is not road safe. If you attempt to reach the manager, oh she is not available either. You file a complaint through the complaints department they also don't respond. This is the schtick for this company. Although this is not my personal experience, I'm currently witnessing it with a loved one. I currently have my home and auto with this company and I am leaving. God forbid my home burns down, I would be homeless with any assurance that his company behaves professionally.

They have included home insurance in the policy even though we had home insurance already with another insurer. They have never sent the policy documents claiming that they had the wrong address. When I saw that they were charging me more than they should I called them and only then I found out that home insurance was included. Even though they supposedly rectified the situation they continued to take the incorrect amount from my bank account. Their customer service is extremely rude and poorly trained. Stay away from this company. They are not cheap, they will try to cheat you and their customer service is terrible.

We called to ask them a question about our car. In all the years we've had insurance, we have never made a home or auto claim. The person we spoke with proceeded to open a claim which goes on our insurance record, a claim we were not told about, a claim we never made nor did we take any money for. I have spent three months trying to get this removed from our record. I have been met with seven different representatives. They were rude and basically told me there's nothing they can do about it. Interestingly, I ran into someone else this happened to, who remarked: "never call them to ask any questions or they will open a claim and you can't get it closed". This is someone who didn't even know our situation! Their practices are unscrupulous. Never trust them. We are leaving Johnson Insurance, making a formal complaint to the Ombudsman, and talking to our MP. Our insurance will go up because of this claim that was made without our knowledge and that stays on our record. They are doing this on purpose to raise your rates.