Johnson Insurance Auto Insurance Reviews

I had car insurance with this company for years and years. I recently moved into a home with my fiancé to which they asked for his driver's license I explained he was insured through another company and would not be driving my vehicle. The customer service representative doing my renewal said it was fine and not to worry about it. I got an email shortly after asking for a picture of it simply for on file - weird but sure, I sent it. Didn’t hear anything got another email, I sent it again as well as forwarded it being sent prior, well this happened about 6 times and then they cancelled me based on not providing it, I was dumbfounded - I’ve never had an infarction nothing on my record totally clean - so I forwarded the proof of me sending it to 6 representatives prior to which the manager responded: “those are do not reply”. None of the emails had this in the subject line which I proved as well and they had actual employee names signed at the bottom - Tiffany, Christina and Natasha. I provided this as well to avoid a penalty - they said they’d look into it (I clearly sent it on multiple occasions and provided photographic evidence of those attempts) and they’d get back to me - one day later “denied” they cancelled me for this. Now I have it on my record for their staff's issue and mistake and have an increase in my monthly payment. They saw my attempts - I don’t know how you couldn’t with screenshots and emails forwarded and did not honour their customer over such a dumb reason too. He had his own insurance on top of it all. Run, this was the most disgusting lack of ownership taken out on a customer, who’s a single mom and nurse that I’ve ever seen. I’m still looking into how to escalate their error further as I shouldn’t have to be penalized for miscommunication and poorly trained staff. Do better Johnson/Unifund and same to future customers you can do better and not choose this company. Thanks for the monthly increase!