RSA Auto Insurance Reviews

Horrible experience. RSA decided to renew my policy without contacting me or even letting me know by sending an e-mail or mail. Raised my premium an extra $223.32 a month. I have had no accidents or tickets. HOW DOES THIS WORK!!! After cancelling my policy with them and having a signed document that they have received my cancellation, they still went ahead and took out over $450.00 out of my account not once but twice. How do you go from paying $226.00 a month to over $450? RSA CAN YOU EXPLAIN??? DONT USE THIS COMPANY EVER UNLESS YOU WANT TO DEAL WITH STRESS AND LIES!!!

I had a car collision that happened almost a month ago from today's date (June 12, 2017) which I was not at fault. RSA insurance is the third party insurance that is covering my damages and NEVER had this insurance company called or communicated to me for my car collision claim. I had to call, email, beg the Customer Care Hotline for help and yet on the second week, still no answer. Geoffrey S was "dealing" with me and he only called me when I escalated his lack of communication (NOT REPLYING TO EMAILS AT ALL or NO CALL BACKS) to his supervisor. After one day, he called me and didn't even apologize for his lack of responses. It has been almost a month now and my car is not fixed yet. I have one word for these guys, TERRIBLE. The crazy thing about this is that I had to beg them for me to bring the car to a body shop for an estimate and which the girl on the other line was very rude. She kept saying Spencer is busy but every time I call the customer service hotline, they always said that he's on Lunch. Like every time? The body shop I went was accredited to them which was all good. The shop has sent the estimate last week, and until now they keep saying they haven't received the email!? What year is it now? I'm sure their Internet is at Dial-up speed. Wow...

Don't waste ur time or money! I've been trying to cancel my policy for 2 months and they keep taking payments out of my account. I was basically just told my account will be cancelled if I call my bank and put a stop payment on them. Wow is all I can say...... I have never had such bad customer service.

I've had RSA for my home and auto insurance for some time simply because they were the cheapest provider my Broker had offered. They are impossible to contact for customer service and I have spent 2 hours over the last two weeks trying to contact them to make a one time adjustment to my payment schedule due to starting a new job. I was unable to ever actually talk to anyone and now I've racked up 3 NSF fees waiting for my first pay at my new job. They don't try to contact you at all and will just nonstop bill your account.

Over the last 4 years every experience I've had dealing with them, whether adding or adjusting policies or trying to make payment arrangements jas been a nightmare.

If they were 50% cheaper then a competitor I would still avoid them and I am switching to a new provider today.

First of all i get double charged every month then, when I cancel, they take more money out of my account. This place is a disgrace to humanity and should be shut down for theft and disorganization. I pay 50$ a day and it wont stop. I'm tired of this - do not use royal and sun unless you want to be ripped off and forgot about cause. They dont even have a real phone number

This was a runaround in every sense of the word-they NEVER returned calls, my adjuster switched but they didn't tell me or give me their new contact info, they tried to get me into a bargain body shop rather than one that would repair to spec, they tried to sneak after market parts on, wouldn't pay for winter tires on the rental even though my car had winters, tried to prorate my carseat, and on and on and on. I know a lot of these reviews are written by people who are impossible to get along with but I am a pretty reasonable dude and had nothing but problems with RSA from start to finish. Do not waste your time with them.

A nightmare to deal with on every level. I've benn calling twice a week for 2 months to increase my coverage and can't get a call back.

I got rear ended and my section B that I have and have been paying won't cover me. My adjuster closed my file without notification because she is missing a document. Instead of calling to confirm if I received the document or not she just closed my file. I was badly injured and now no one can return my calls. The vice President of Atlantic Canada won't give me information. His solution was to tell me to get a lawyer.

Buyer beware!!! If you're in an accident they are a nightmare and can't answer any questions or return calls