RSA Auto Insurance Reviews

This is my first review ever and I have to say that this is the worst insurance company ever!!! I changed my car for a Honda Civic 2018 and now they want to charge me 276$ per month!!! How is this possible!! I never had a ticket or an accident!! I can’t believe that!! NEVER GO WITH THIS COMPANY!!

New to RSA (referred by my broker in Nov 2017), I have a clean driving record despite the fact I drive an adapted vehicle (permanent disability). My premiums are more $, as my broker explained I am a higher risk (!). Feb 2018 (stopped in traffic), I was hit hard from behind by another vehicle. The impact caused me to collide with the vehicle in front of me. I am suffering from accident-related injuries. I cannot drive a rental vehicle (due to my car's adaptation) which means out of pocket cabs will be reimbursed ONLY when RSA gets around to it. Rick, RSA's Auto appraiser (on site) advised me to " take my car wherever I wish for repairs". 7 weeks later, Melissa, RSA's auto adjuster indicated the delay I am experiencing with repairs is because I did not take my car to one of RSA's " preferred repair shops" (gasp) contrary to what Rick advised. Completely unprofessional. Disgraceful that over 2.5 months post accident my car is still not repaired. Hoping one day someone will be able to help remove my damaged plates and accompany me to Service Ontario for replacement. RSA will not. It's not an extraordinary expectation to believe my car will be repaired to pre-accident condition. Dealing with RSA's injury claim? Shameful. Sara is not helpful. She threatens with mountains of paperwork and demands to complete in a short time...or deal with cancellation of health benefits (physio, etc) as a result of someone else's driving neglect. An injury can only heal with care, not abuse, which is exactly what I am receiving from RSA. I was the victim. RSA is treating me as if I am the perpetrator. I have experienced inappropriate conduct from this company (very eager to receive premiums) with both auto and health. I plan to cancel my policy when my car is repaired. For my future protection. Save yourself aggravation and your hard earned $: DO NOT USE RSA AUTO INSURANCE.

Horrible experience. RSA decided to renew my policy without contacting me or even letting me know by sending an e-mail or mail. Raised my premium an extra $223.32 a month. I have had no accidents or tickets. HOW DOES THIS WORK!!! After cancelling my policy with them and having a signed document that they have received my cancellation, they still went ahead and took out over $450.00 out of my account not once but twice. How do you go from paying $226.00 a month to over $450? RSA CAN YOU EXPLAIN??? DONT USE THIS COMPANY EVER UNLESS YOU WANT TO DEAL WITH STRESS AND LIES!!!