RSA Auto Insurance Reviews

New to RSA (referred by my broker in Nov 2017), I have a clean driving record despite the fact I drive an adapted vehicle (permanent disability). My premiums are more $, as my broker explained I am a higher risk (!). Feb 2018 (stopped in traffic), I was hit hard from behind by another vehicle. The impact caused me to collide with the vehicle in front of me. I am suffering from accident-related injuries. I cannot drive a rental vehicle (due to my car's adaptation) which means out of pocket cabs will be reimbursed ONLY when RSA gets around to it. Rick, RSA's Auto appraiser (on site) advised me to " take my car wherever I wish for repairs". 7 weeks later, Melissa, RSA's auto adjuster indicated the delay I am experiencing with repairs is because I did not take my car to one of RSA's " preferred repair shops" (gasp) contrary to what Rick advised. Completely unprofessional. Disgraceful that over 2.5 months post accident my car is still not repaired. Hoping one day someone will be able to help remove my damaged plates and accompany me to Service Ontario for replacement. RSA will not. It's not an extraordinary expectation to believe my car will be repaired to pre-accident condition. Dealing with RSA's injury claim? Shameful. Sara is not helpful. She threatens with mountains of paperwork and demands to complete in a short time...or deal with cancellation of health benefits (physio, etc) as a result of someone else's driving neglect. An injury can only heal with care, not abuse, which is exactly what I am receiving from RSA. I was the victim. RSA is treating me as if I am the perpetrator. I have experienced inappropriate conduct from this company (very eager to receive premiums) with both auto and health. I plan to cancel my policy when my car is repaired. For my future protection. Save yourself aggravation and your hard earned $: DO NOT USE RSA AUTO INSURANCE.

This was a runaround in every sense of the word-they NEVER returned calls, my adjuster switched but they didn't tell me or give me their new contact info, they tried to get me into a bargain body shop rather than one that would repair to spec, they tried to sneak after market parts on, wouldn't pay for winter tires on the rental even though my car had winters, tried to prorate my carseat, and on and on and on. I know a lot of these reviews are written by people who are impossible to get along with but I am a pretty reasonable dude and had nothing but problems with RSA from start to finish. Do not waste your time with them.