RSA Auto Insurance Reviews

RSA kept taking money from my bank account for almost a year after I asked them to cancel my policy (sold my car, bought a new one, moved to a different province - I thought it would be straightforward to cancel the policy and start over with the new car...). They kept saying I needed to go through my broker, and my broker kept submitting the forms to them, but the policy wouldn't be cancelled, and the next month they would withdraw money again, and I'd repeat the process. Eventually, I started cancelling the automatic withdrawals, which worked for a while until I forgot one month and they took a whole bunch of money that month - I guess because I had been blocking the withdrawals for a while. Turns out once you fill out the automatic bank withdrawal forms, they're impossible to undo... Anyways, I got really mad at them after that and they finally cancelled the policy, although I didn't get any of the money from the past year back.

Horrible experience. RSA decided to renew my policy without contacting me or even letting me know by sending an e-mail or mail. Raised my premium an extra $223.32 a month. I have had no accidents or tickets. HOW DOES THIS WORK!!! After cancelling my policy with them and having a signed document that they have received my cancellation, they still went ahead and took out over $450.00 out of my account not once but twice. How do you go from paying $226.00 a month to over $450? RSA CAN YOU EXPLAIN??? DONT USE THIS COMPANY EVER UNLESS YOU WANT TO DEAL WITH STRESS AND LIES!!!

Don't waste ur time or money! I've been trying to cancel my policy for 2 months and they keep taking payments out of my account. I was basically just told my account will be cancelled if I call my bank and put a stop payment on them. Wow is all I can say...... I have never had such bad customer service.

This was a runaround in every sense of the word-they NEVER returned calls, my adjuster switched but they didn't tell me or give me their new contact info, they tried to get me into a bargain body shop rather than one that would repair to spec, they tried to sneak after market parts on, wouldn't pay for winter tires on the rental even though my car had winters, tried to prorate my carseat, and on and on and on. I know a lot of these reviews are written by people who are impossible to get along with but I am a pretty reasonable dude and had nothing but problems with RSA from start to finish. Do not waste your time with them.