SGI Auto Insurance Reviews

Worst company I ever dealt with in my life. I had 3 vehicles insured. In July, I asked to have one removed. August came, still not removed, September came, still not removed. Broker started ignoring my emails. Had to finally call a manager to get it taken care of. Got an email stating my new payment would be $235, coming out of my acc on Oct 5th, then a letter in the mail a week later saying $144 would come out Oct 21st. Assuming they refunded me for their mistake of not removing the vehicle since July. Payment tried to come out Oct 5th from an account I no longer use, so it went back NSF. Had no clue til following week, I got a cancellation letter. Called and lost my temper on them, asked for a manager. Conveniently, they're all in a meeting!!! Not willing to own up to their own mistakes, so I ended up having to pay off my policy in full and they will no longer do monthly payment at all because they screwed up sending me wrong information. None of this would have happened if they would have removed the vehicle in July like they were supposed to. Bunch of crooks. Needless to say, once my policy is done in 2 months, I'll be done with their crap!!!

Received an auto insurance quote for just over $200 a month and was accepted by both parties. Received the temporary permit through email. After 5 days, the rates went to over $800 a month. SGI stated it had an MTO (Ministry Transport Ontario) report of an accident. SGI would not provide a copy of the MTO report after multiple requests, so we went to the police and found out that there was no MTO report. We then tried to cancel the policy, which SGI denied, as SGI then said that there was a conflict with the non-existent report and their policies, so SGI cancelled the policy. This all took place within 4 weeks. SGI still continued to take the $800 a month, on top of the original $200 initial for the policy, yes, that was over $1000 for 4 weeks of insurance! We have yet to receive anything in the mail about the policy. SGI now refuse to contact us, and no longer answer any text, emails or phone calls.

I was hit by a deer. I was denied for coverage even though I got an active Auto Pak on top of my regular auto insurance to cover any wild wide collision and rental car coverage. The out-of-province adjuster avoided me and refused to phone me back for any updates. I was told to have any car fixed at my own expense. Beware for out-of-province trips.

If you have ever had your vehicle impounded and you could not afford to pick it up and they said it went to auction as a salvage with no keys which was a total lie, we need to talk. My vehicle didn't even make it to the auction and sold to the towing company for 350.00. The vehicle, if at the auction, would have sold for between 4 and 5000.00. But now I have to pay 1226.00 before I get my drivers licence back and the towing company has my car and is trying to sell it for 1500.00. Complete fraud.

I got into a hit&run accident on a highway, the company tried to blame me for the case! After I got into an accident especially when I'm not at fault, I was waiting for SGI adjuster to help me, but instead, she tried everything to question me like I'm the one hit&ran away. Doesn't matter if my car is covered or not, this is a useless insurance, whoever buys their insurance one day you're gonna get deceived by them.

I talked to one of their customer service representatives and honestly, the experience was absolutely terrible. They were so judgemental and one even laughed at me while I was making my claim. I am sorry, but when someone is in distress and talking about an accident, that is not the way to speak to them. And the person I spoke to acted like she knew exactly what happened and wouldn't even listen to me. And when I requested to draw a diagram for them they refused my request because they said that I was lying. If they weren't a requirement by the government, they would have no customers because they are the worst insurance company in existence.

SGI insurance is the worst insurance on the planet. They won’t pay out for any type of injury even when you have full coverage. They have a hard time even when paying for the damage done to your car. You have to fight with them when you are in an accident that is the other driver's fault. Take my advice and don’t get any type of insurance with SGI. Get a real insurance policy from a real insurance company

Always denied claims that were legit. They took the word of a car theif over Me. A paying customer...i ain't a theif. And totally lost that car.

No returned calls, fluctuating premiums and a double bank withdrawal. My policy was switched to SGI by their parent company and I was informed that my rates would be lower due to my clean driving record. I was initially told, after calling to inquire what my premium was, that they were backlogged due to changes within their office and waited well over a month for any paperwork from them. My broker advised that I needed to ensure 2.5 payments be available in my account 'just in case'. These payments he advised were only ballpark amounts as SGI hadn't processed my policy yet. 2 months after supposedly being insured by them, I finally received my policy in the mail - 2 different versions and premiums that were mailed out by them on the same day. In the 3rd month, they withdrew 3 payments and my rate increased for the 2nd time in 3 months. I called to cancel my policy today and will monitor my bank account for theft of future premiums.

About a year ago someone that was insured by SGI hit my brand new car! It was approx $6800 damage, my insurance company paid for the repairs and also paid for my rental for 8 weeks. My rental was up and that’s when my rental company contacted SGI to see if they would pay for a 7-day rental for me, not a problem they sent all the paperwork approving that they were going to pay it! The company still has not paid for it, now the rental company is coming after me to pay for it! This happens to be the worst insurance company to deal with! When you send paperwork approving to pay for something do it! This is not fair to me or my credit now because I can’t afford to pay their insurance claims!