State Farm Auto Insurance Reviews

Had a bad experience when I tried to put my car in storage and keeping only fire and theft coverage. Since state farm is bought out by Certas insurance, their new guideline does not allow customers to delete collision and liability insurance when putting a car in storage. I was told that I would only save $12 off my $149 monthly premium. My friend is only paying $7/month for putting his car in storage with another insurance company. It makes no sense because my car sits in my garage at home and I am not driving it! The risk is reduced significantly but the premium is not. This is totally an unfair practice just to keep to make the insurance company money. I am forced to keep my collision and liability coverage because" if I get hit by another car as a pedestrian or passenger, I am covered by my auto policy"...that's complete BS. I will be covered first by my own health and disability insurance through work (it precedes my auto policy according to state farm's policy). I can also access the other driver's liability insurance. Why do I need to pay state farm to cover me? what risk are they covering? worst company ever. The agent's assistant even told me "no one will be able to help you. there is no phone number you can call". Will never recommend this company. I am going to recommend family and friends to switch company too if they are insured with state farm.

From the very beginning this company, sitting in person and on the phone, refused to answer my questions, gave me a quote that was not the actual monthly amount, and had the worst customer service when trying to clarify the increase in monthly charges. The paper statement with both vehicles on it was hard to understand. The agent ignored my questions repeatedly about why I need to be rated and why they need my current policy number and insurance company to remove me as a secondary driver. I'm so angry right now I can't even type well. DO NOT (and i ignored other peoples warnings because I thought maybe it was just them) Do NOT get your policies with State Farm! Stay away from the Barrie, ON branch!

Worst company by far. I went to State Farm in 2012 because I had a sports bike and it offered reasonable rates for bikes. The vehicle insurance was a bit more then i was paying but it was worth it at the time. Over the years and especially after Dejardins/Certas took over, rates just increased arbitrarily and service went in the hole. The once great service provided I though was a great agent ,quickly defended the companies actions and left me in the dust. I asked several times through emails to explain what i was paying for and why it was skyrocketing, and received emails saying they really don't know why, they have no one to answer the questions, they cannot give out head office contact, and that I would just have to pay the rates applied. I went back in forth trying to negotiate a better rate and told them I would be shopping around, and the answer was still the same, with my option to cancel. I did cancel and went back to my previous company ( The Personal) where I'm getting twice the insurance coverage on my vehicles and pay about $500 less a year. To End this horrible experience, I just received my renewal notice for my bike with "state farm" (who in fact isn't even state farm) and the fee for this year is $1650, compared to last years $900..... but remember they don't know why.. they don't know how rates are charge, they just make you pay.

Another thing... get some staff with some interpersonal skills... staff that knows how to deal with people, answer questions and rant afraid of the occasional disagreement... i was tossed around 4-5 different agents...

I will be file a BBB complaint, but i still need the insurance untill this friday... SO CLOSE.

After 10 years with StateFarm with all family cars + house + life we are leaving and never going back. Enough. It is not a StateFarm as we use to, it is Certas now and it is terrible. Just as one example: it may only be insurance company where you cannot reach an agent, we had about 10 days, numerous voicemails and they (agent office ~5 people) never call back!!! To make it better StateFarm does not provide any other contact (unless it is a claim), everything must go through the agent and agent is not answering! Ok, it is only one example and we had more and more of that. On the other side bills rocketing up non-stop. Every time it is more to pay. Pay for what? We are fed up and cannot even say “good bye StateFarm” because nothing is good as it was.

My daughter was involved in a collsion when a piece of a transport truck broke away and flew into her car while on the highway. we had difficulty with State Farm from the onset. There is no customer service with this company and the adjusters we had to deal with were rude. When this claim closes we will be moving onto a different company. Anyone can be better then State Farm.

I have been with State Farm since 1987 and now they tell me because of the postal code my policy will double. How do they come up with these numbers? I'm going to call the BBB today I'm that upset with them. I am supposed to get the super premium discount. Now when I run my profile on other sites my rates are half of what State Farm is charging... so much for loyalty. I'm disgusted with this company. The insurance board mandated lower rates not gouging your loyal customers.

Never again will I go with them never again mark my words
I filed a claim after my car got hit they paid for some of the damages and failed to pay for the rest, I have communicated with them a lot of time for now they claimed the 1 year act crap, must be nice to steal money from the ppl and when its time to pay you dont you let the time expired.

Never again will I go for you guys.
tks .

What a disaster. I bought a third vehicle and had my daughter added as a primary driver. During the discussion the agent also noticed some savings so made some other changes. Since then the policy went up several thousand, they took different amounts from mine and my husbands accounts and could not explain why. When I left and went to Economical Insurance at half the cost Certas said we owed money but could not explain why. Now it is at a collection agency. Had State Farm for 25 years. Economical Insurance has excellent customer service so far

I was given a policy only to have it cancelled due to a ticket on my licence that I told the broker About! Then I was charged $1278 for six weeks of insurance when I agreed to pay $465/month. I was misrepresented and ripped off. The worst experience ever!!!

I'm really upset. I canceled my 4 policies 3 months ago with State Farm. The next month they took the entire monthly premium from my bank account. Later they explained to me that they needed to pay the cancellation fees. After 3 weeks they send me a check with what was left after fee payment and now I got a letter telling me that I was sent to "Debt collection company" for owing them money? I'm so upset I will post everywhere what State Farm does to the clients for more than 10 years when they decide to cancel any policies. -Odalys