State Farm Auto Insurance Reviews

Had a bad experience when I tried to put my car in storage and keeping only fire and theft coverage. Since state farm is bought out by Certas insurance, their new guideline does not allow customers to delete collision and liability insurance when putting a car in storage. I was told that I would only save $12 off my $149 monthly premium. My friend is only paying $7/month for putting his car in storage with another insurance company. It makes no sense because my car sits in my garage at home and I am not driving it! The risk is reduced significantly but the premium is not. This is totally an unfair practice just to keep to make the insurance company money. I am forced to keep my collision and liability coverage because" if I get hit by another car as a pedestrian or passenger, I am covered by my auto policy"...that's complete BS. I will be covered first by my own health and disability insurance through work (it precedes my auto policy according to state farm's policy). I can also access the other driver's liability insurance. Why do I need to pay state farm to cover me? what risk are they covering? worst company ever. The agent's assistant even told me "no one will be able to help you. there is no phone number you can call". Will never recommend this company. I am going to recommend family and friends to switch company too if they are insured with state farm.

From the very beginning this company, sitting in person and on the phone, refused to answer my questions, gave me a quote that was not the actual monthly amount, and had the worst customer service when trying to clarify the increase in monthly charges. The paper statement with both vehicles on it was hard to understand. The agent ignored my questions repeatedly about why I need to be rated and why they need my current policy number and insurance company to remove me as a secondary driver. I'm so angry right now I can't even type well. DO NOT (and i ignored other peoples warnings because I thought maybe it was just them) Do NOT get your policies with State Farm! Stay away from the Barrie, ON branch!

Worst company by far. I went to State Farm in 2012 because I had a sports bike and it offered reasonable rates for bikes. The vehicle insurance was a bit more then i was paying but it was worth it at the time. Over the years and especially after Dejardins/Certas took over, rates just increased arbitrarily and service went in the hole. The once great service provided I though was a great agent ,quickly defended the companies actions and left me in the dust. I asked several times through emails to explain what i was paying for and why it was skyrocketing, and received emails saying they really don't know why, they have no one to answer the questions, they cannot give out head office contact, and that I would just have to pay the rates applied. I went back in forth trying to negotiate a better rate and told them I would be shopping around, and the answer was still the same, with my option to cancel. I did cancel and went back to my previous company ( The Personal) where I'm getting twice the insurance coverage on my vehicles and pay about $500 less a year. To End this horrible experience, I just received my renewal notice for my bike with "state farm" (who in fact isn't even state farm) and the fee for this year is $1650, compared to last years $900..... but remember they don't know why.. they don't know how rates are charge, they just make you pay.

Another thing... get some staff with some interpersonal skills... staff that knows how to deal with people, answer questions and rant afraid of the occasional disagreement... i was tossed around 4-5 different agents...

I will be file a BBB complaint, but i still need the insurance untill this friday... SO CLOSE.

After 10 years with StateFarm with all family cars + house + life we are leaving and never going back. Enough. It is not a StateFarm as we use to, it is Certas now and it is terrible. Just as one example: it may only be insurance company where you cannot reach an agent, we had about 10 days, numerous voicemails and they (agent office ~5 people) never call back!!! To make it better StateFarm does not provide any other contact (unless it is a claim), everything must go through the agent and agent is not answering! Ok, it is only one example and we had more and more of that. On the other side bills rocketing up non-stop. Every time it is more to pay. Pay for what? We are fed up and cannot even say “good bye StateFarm” because nothing is good as it was.

My daughter was involved in a collsion when a piece of a transport truck broke away and flew into her car while on the highway. we had difficulty with State Farm from the onset. There is no customer service with this company and the adjusters we had to deal with were rude. When this claim closes we will be moving onto a different company. Anyone can be better then State Farm.

I have been with State Farm since 1987 and now they tell me because of the postal code my policy will double. How do they come up with these numbers? I'm going to call the BBB today I'm that upset with them. I am supposed to get the super premium discount. Now when I run my profile on other sites my rates are half of what State Farm is charging... so much for loyalty. I'm disgusted with this company. The insurance board mandated lower rates not gouging your loyal customers.

My family and i have been with state farm for years. Never a problem. However this last two years have been awful for me. I feel forced to leave the company that was once so good. Since certa became part or owners,nothing but mistakes that cost me. If my rate stayed the same month to month, i could budget. With out relying on these people. I called and asked for them to stop the auto pays. I never know when to money will actually come out. They refused. My bank tells me to close the account, and set up a new one. Why should i have to? I would have to change all my other accounts. I am very upset with the person i don't have a choice but to speak to at this company, absolutely useless and uncaring. The snippy comments and lack of empathy. Besides the auto pay issue, they cant get the communication with head office. OR it really is the incompetent office worker. I get bills sent saying the money is due a certain day. Then the money gets taken out whenever. Sometimes i try and pay back when the money is available and they take the payment for the car and put it toward my house?!? Why would i pay the damned house insurance for three months in advance when i had no |€|*[€| car insurance. I asked about it to the moron they have answering the phones at the office and was told they cant transfer the payment or refund me. The last thing that happened was they send me a notice, say i owed x amountp of dollars. On the date due they take DOUBLE. Or tried too. I had the amount in the account but not double. So boom bank hits me nsf charge. Same day, my mortage company tries to ding me for no fire insurance. Seems the company forgot to send the reinstatement to my mortgage company. So THEY tried to charge me for not having insurance. Again had gotten nsf charges. So 90 in charges from my bank because these arses wont even try anymore. I tried explaining. I am on a very limited budget. I need to know how much and when money is due. They wont work with me at all. Now i am shopping elsewhere. So will my family.

I had car insurance with StateFarm, Canada. My car met accident ( reported to police and it was not my fault), since repairing cost was higher state-farm decided to write off my car. Market worth of my car is close to $8500 ( based on kjjiji, canadian black book, auto trader) , but state farm is not ready to pay more than $7800. Their claims people called and trying to negotiate, not understanding that their customer is in loss without any fault.
This company seems full of scam, they know only to take monthly premium money and when customer is in need, they just walk away. Although It was not my mistake in accident, I am on losing money.

A client of State Farm caused considerable fire damage to our property, and state farm ran us around for 2 years, with low ball offers to settle. When we finally came up with a number just to get this off our backs, they again came up with something lower. While we were thinking about their last offer, they sent us a notification stating we were too late, and that they would not pay anything, for their client's neglect.

They use scam, Con Man style tactics. "Like a Bad Neighbor" State farm will screw you at any opportunity.

I've been with the company for over 12 years, Zero Claims and in last 6 months they raised my monthly by 30%... Called; got lied to "new government regulation in Alberta" and got "we encourage you to shop around"... so be it!