Car Insurance Reviews
State Farm Auto Insurance Reviews
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(119 reviews)
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I've been with State Farm for 20 years only because of my agent. She's great. Had to deal with company once, they were cold and rude, called my agent and she dealt with them. They currently have dropped our car insurance due to 2 at fault auto claims in 2 years, these were done by 2 different drivers in the house, they gave us a choice, take your son off the insurance and we'll keep you on. They wouldn't even consider any other options. Then there high risk insurance agent gave us a quote of $9,000 a year for 2 drivers, had other quotes come in around $4,500 a year. Will be moving all 3 of our household drivers over to another company as well as our property insurance, only keeping life insurance and investments with our agent, because, truly, she is the best, if she leaves, all of our business goes....
Insurance Coverage costs seem excessive due to my age, value of automobile and driving record compared to our previous policies. The agent however was courteous, apologetic and efficient.
been with them for five years, clean driving record never made a claim and i'm over 25 years of age. Still getting charged a rate $50 more then most other companies. Traded in old car for a new one and changed my polices with them. Got a bill in the mail for almost double what I had agreed to pay. I called them, they told me about all the hidden charges and the double first payment they had failed to tell me to be expecting when I agreed to the quote they gave me. The agent at the location I use then proceeded to get rude with me, tell me I was stupid and that they never tell their customers the grand total of their policies or their monthly payments. So they withhold information, train their employees to twist words so customers believe they are paying much less then what they really are and when a customer stands up for themselves they call them stupid. Never once did this agent say he was sorry for the "misunderstanding", say that his co-worker must have used the wrong words, or offered me anything to try to fix the problem. He said it was my fault because I'm stupid. If you are smart you will never use state farm, I know I never will again!