State Farm Auto Insurance Reviews

I have been with State Farm for over 4 years now. The first 2 were awesome. Excellent service, never an increase in premiums, etc. In the past 2 years, my auto policy, which renews every 6 months has been subject to constant increases in price. My record is stellar and I receive increases of 5-15$ every time my policy renews. I have been asking my agent why for a year now and she never has answers for me other than "that's the price in Ontario, it fluctuates all the time". What kind of answer is that? Because none of my family or friends have that problem. To make the matter worse, I was told I would get a discount at 3 years of loyalty. But at 3 years, my insurance was up 5$ a month so when I contacted my agent, she said I got a 20$ a month discount but that the coverage was now up 25$ for renewal. Anyway. I got tired of it and went with my husband's company. The constant fluctuation is too much for me. I want to be rewarded for my good driving, not taken advantage of. My premiums went from 142$ to 96$ for the same coverage. My husband's insurance has done nothing other than dropping in prices over the years. I cannot get that with Certas.

I did have a really good claim experience for tenant insurance before with them so I cannot say their service is overall that bad. They did low ball and nickle and dime but so do all companies.

Verdict: Please be wise with your shopping. Get yourself a broker for insurance if you must. You will pay less elsewhere guaranteed with the same level of customer service. It is no longer State Farm and stellar service. It's now Certas Desjardins and they do not have a good reputation, keep that in mind.

been with them for five years, clean driving record never made a claim and i'm over 25 years of age. Still getting charged a rate $50 more then most other companies. Traded in old car for a new one and changed my polices with them. Got a bill in the mail for almost double what I had agreed to pay. I called them, they told me about all the hidden charges and the double first payment they had failed to tell me to be expecting when I agreed to the quote they gave me. The agent at the location I use then proceeded to get rude with me, tell me I was stupid and that they never tell their customers the grand total of their policies or their monthly payments. So they withhold information, train their employees to twist words so customers believe they are paying much less then what they really are and when a customer stands up for themselves they call them stupid. Never once did this agent say he was sorry for the "misunderstanding", say that his co-worker must have used the wrong words, or offered me anything to try to fix the problem. He said it was my fault because I'm stupid. If you are smart you will never use state farm, I know I never will again!