State Farm Auto Insurance Reviews

Low monthly payments, very manageable, they're accommodating with your billing cycle - all of that part is great. But as soon as you have a problem or file a claim or something else happens to your car, when you call State Farm and let them know, guarantee your monthly payment will shoot WAY up and they may or may not help you with repairs.

I have been a customer for 20 years, everyone in my family had insurance through them, and for many years, they were solid and worth a bit higher rates for good service and no hassle claims. Not anymore, they are not State Farm, they just use that name with nothing to go behind it. My payments have changed slightly out of the blue a few times through the year, but this month I had to pay $100 more for my monthly insurance bill!! I called and I am told I should have been given a statement showing me the changes. Not so~! As a single mother, I am very careful to make my budget and it is down to the penny paycheque to paycheque but I pay my bills and live as I can with what I earn. Now I have no money for Christmas!!! I need proper notice of increases, an explanation to justify the increase and affordable coverage that is consistent in cost. There is NO justification for the increase of $1200 a year!!! *- home/auto/life -broker contacted, they have lost a good customer and someone who once called them a friend and neighbour.

CALL AVIVA! If only there was a 0-star option available for State Farm... After 12 years of being a loyal State Farm client, it is clear that the level of service has dropped significantly since they were purchased by Desjardin. For years I would listen to horror stories and defend their service based on one claim nearly 10 years ago that I felt was handled very well. This year I had a boat claim that was not handled well by the claims department and decided to change providers. For whatever reason, when I asked that they put a note on my account to not renew policies (6 in total), they stopped withdrawing the premiums from my account and then sent a letter stating I owed cancellation fees. After only receiving one notification about the amount owed, they put me into collections for $167.00 when I have never once in 12 years been late to pay. Call Aviva... I had no previous policies with them and they provided better rates and coverage on all of my policies.

I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.

I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.

Never again will I go with them never again mark my words
I filed a claim after my car got hit they paid for some of the damages and failed to pay for the rest, I have communicated with them a lot of time for now they claimed the 1 year act crap, must be nice to steal money from the ppl and when its time to pay you dont you let the time expired.

Never again will I go for you guys.
tks .

While I was stopped behind a turning vehicle my auto was rear ended by another vehicle at a high rate of speed. I suffered a fractured skull and the driver that hit me ended up in a coma. I was diagnosed in the hospital with a broken eye socket and ever since I've been with living with concussion like symptoms. The nice people from State Farm/Certas came to visit me at my house three weeks after my accident. I told them I was having issues with my head, wasn't feeling right, wasn't stable and I was having memory issues. I got a very nice letter in the mail a couple weeks later saying..."Dear Mrs. Baldwin. You can toilet yourself, you can dress yourself, you have resumed your duties at work, we see no reason to compensate you for this accident." These people don't care about you. God help you if you need to actually make a claim. This company wants to collect your policy money and thats it. Quite possibly the most unscrupulous company I have ever dealt with.

The customer service is terrible. Wendy D, a claim representative, was so mean to me. I had to reassure her that I am calling on behalf of my money and not her attitude. Paul W, he is also a big harassment since I've had State Farm's insurance. When you call to speak to someone, you have to go through 12 people before ending up in the right department. And half of the phone staff isn't educated about anything else except what's in their department. Pathetic and great teamwork, State Farm. The staff is awful and the demands are very threatening and not appreciated. They harass customers for money as well. And the employees talk to u like you owe them.

Insurance company says, it's my problem about my car being vandalized - old Chevrolet.
They said, the car is a write-off because of paint scratches on the car. Then they cancelled my rental without notice and said I got to drive to aurora, ontario today at 3 pm for the investigation of claim and it's without prejudice. Really, how is that possible? They seem to think they can push me around because I'm native Indian and say my car was my fault for parking it there. Excuse me, if that's the case -what’s a safe place to park car? My car, it’s a 2003 Chevrolet Monte Carlo SS. And I loved that car so much… They seem to think a crippled man such as myself would exert all the energy and walk around my car or wreck it myself because of where I live and they already passed judgement against my race and treated me like I was in a line-up for a welfare check. I really recommend to anyone who is thinking about State Farm to reconsider. They are bad racial and treat you like scum because we need them and they don't need us, only our money... They told me they are insurance giants and untouchable… Well, I got news for them - I'm actually going to record the interview of investigation and place it live on Facebook and Youtube… For every one. Because I was also told they record all conversations and can edit and stop the recordings for their benefits . All these agents from State Farm in Whitby, Ontario and all of Durham region are only out to take your hard earned money and don't care about you personally as a human… They treat you like royalty until the policy is paid, then they walk all over you. Ask any one who was denied claim... I'm actually a cancer patient forced to live on healthcare coverage with fixed income.. Their agents who don't care and should have licence taken away as well Anne Marie H., from 126 Byron at North Whitby. Talk to them with accent and say you are a new citizen and see the prejudice.. and then call back with perfect English... You will see... They feed on the foreign people especially when I said I was native. Really I don't think that’s humane. It's cruel and dirty. If I'm their friend I get great rates and free advice. If I am not their friend, I get no help, no phone calls returned ever and constant voice messages...