State Farm Auto Insurance Reviews

We have been customers of State Farm for 20+ years and never had a claim.....Nothing.....until recently......I was parked on the street in designated parking.....out of my car.....in a nearby office.....when a lady backed into my car. I didn't witness it but another person did and watched the lady pull in front of my car.....exit her car and walk over to bend down and have a good look at the damage she caused.....look around to see if anyone saw her....walked back to her car and proceed to leave the scene of the accident. Fortunately, I was alerted to this and ran out of the office builds ding.....down the street and stopped the lady. She pulls over and puts her car in park and puts down the window and says...."I backed into your car!" So I told her to come back with me I to the office where I could get her information and because of her insistence to not call the police.....I did.....The officer came out.....took our statements.....and informed me that she didn't have a valid drivers' license and she admitted she backed into my car but she wasn't leaving....she was going to park....Sure she was a block down the road!!!!! My car is new......hers was 12 yr old pile of junk.....I called State Farm when I got home and my agent said that since they have sold to Dejardins that I have to call a claim centre.....the lady who I initially took my call told me that since I wasn't in the car I didn't have to play the deductible......ok.....but I would need at least 45 minutes for her to file the claim.....unfortunately, we had plans for that night so,she said she would start the claim and I should call back the next day.....so I did....and that's when the Royal runaround started.....I was put over to two different claims agents.....finally sent back to the first agent after 20 minutes of wasted time....them the interview (interrogation)......I honestly was made feel like the guilty party instead of the victim of a hit and run!!!! Example of questions asked......*where you in the car? no I told you I wasn't.....*Ok....where were you.....I asked "How is this even relevant to this claim?" Agent....We need to know where you were..".Where you in a store or restaurant"......why would that even be important? Who called the police? Why? What's the lady's phone number who hit you? How many people where in her car? I asked why this was important and she said in case they had injuries and tried to sue me!!!!!! What was she charged with? How would I know that?????? I told her the OPP officer gave me his name, badge number, accident report number and email address and she says we don't use that because it takes 4-6 weeks to get the report and sometimes the OPP won't release them!!! Did I have any rust on any part of my NEW car? Because if I did they won't pay to fix the rust.....so finally after so many stupid questions I askd her if Desjardines feel that every insurance claim are the same and she said yes.....so whether you're at fault or not State Farm/Desjardines treats everyone the same.....clean 20 year record or not!!!! All accident claim reports are exactly the same......45+ Minutes long......the last blow was when I asked her if we had a rental car on our policy and she said......why can't you drive your car.....and I said....the drivers door is completely smashed in and the glass shattered.....the door does t fit properly....and it wouldn't be too good taking it anywhere w/o glass or a door that's hanging by the hinge......so she says yes you have rental coverage.....Hallelujah!!!! Lucky me.....bottom line is don't but your insurance from State Farm.....their once personal attention has been sold to the highest bidder and Desjardins are only interested in the dollars....

I recently bought a truck that had a small lowering kit, called State Farm for insurance and they told me I had to submit pictures of all sides so I did, went back the next day and they told me that they couldn’t insure it because it was too arrow dynamic and that resulted in a faster acceleration rate. Work on a vehicle all the time never once heard of something so ridiculous didn’t even ask what size motor or anything. Very uneducated and will do anything to save money.

Please do yourself a favor and stay away from State Farm Auto Insurance at all costs. And, every day pray to God that someone who is covered by State Farm does not hit you! State Farm pulls out all types of magics and tricks to avoid paying when their clients are liable. Their adjusters vanish, they make up stories, they even let their clients get sued and lose in court.

Agents are great and pleasant but that is to lure you in. A person who has only been in Canada for 2 months with a very large Dodge Ram 1500 ran a red light at 60kms, hit my 2009 Escape and my vehicle was deemed a total loss. Since I had the new vehicle, I maintained it the highest level to last me till at least 2020 and have put fair amount of money in doing so. Desjardins General Insurance Group took my monthly premiums, Desjardins General Insurance Group are offering 2/3s of what it will take to get approximately the same vehicle and Desjardins General Insurance Group gets to keep my vehicle with all the upkeep I put into it before the accident so they can sell it in the auction and get more money. Nothing more than corporate greed. I have been with State Farm for 34 years. Desjardins General Insurance Group Auto Claims Advisors appear to be a bunch of androids reading from cue cards. Since Desjardins General Insurance Group took over State Farm Canada, it is nothing more than a get Rich Quick Scheme. Should have the option to rate of a negative star.

No communication, renewal dates consistently change with notice. Rates are higher then most companies. Went to cancel and magically my dates had changed, even tought I never moved or changed my policy.

I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.

I had been a State Farm auto insurance customer for over 30 years. My agent retired in 2016 and was replaced by someone else, in another location office. When I called recently about possible reduction of my combined auto/home insurance, they had no information on file except my name and address. I may as well of just walked in off the sidewalk. All I got were excuses, "oh our system is being updated" ... you should call us when you got news your agent was retiring.." No mailed material indicated I should contact them at renewal time. When I indicated that I was the customer and they should contact me - they said "do you know how many customers that would be and how long that would take?" I was laying over $200/month and found another provider who'd save me $600 a year compared to State Farm. Then I made the mistake of contacting my agent again requesting HR amount charged if I were to cancel all of my policies before renewal. They told me to "contact our head office in Quebec", they gave me the underwriters contact information?! Even the underwriters said who told you to contact us? And they contacted my agent. State Farm never offers discounts even when you call them. Ask them to match a competitor and they will not. Given the amount of money I'd spent with State Farm for 3 decades, they couldn't have turned out worse. Go to any other insurance provider rather than State Farm.

Had a bad experience when I tried to put my car in storage and keeping only fire and theft coverage. Since state farm is bought out by Certas insurance, their new guideline does not allow customers to delete collision and liability insurance when putting a car in storage. I was told that I would only save $12 off my $149 monthly premium. My friend is only paying $7/month for putting his car in storage with another insurance company. It makes no sense because my car sits in my garage at home and I am not driving it! The risk is reduced significantly but the premium is not. This is totally an unfair practice just to keep to make the insurance company money. I am forced to keep my collision and liability coverage because" if I get hit by another car as a pedestrian or passenger, I am covered by my auto policy"...that's complete BS. I will be covered first by my own health and disability insurance through work (it precedes my auto policy according to state farm's policy). I can also access the other driver's liability insurance. Why do I need to pay state farm to cover me? what risk are they covering? worst company ever. The agent's assistant even told me "no one will be able to help you. there is no phone number you can call". Will never recommend this company. I am going to recommend family and friends to switch company too if they are insured with state farm.

Horrible adjusters, took forever to open a claim, gave way below market value for car. Rental wasn't given until 4 days after the accident and was taken away immediately after settlement. Wouldn't even reimburse for brand new tires and mechanical work that I had done a week before accident. All I got was a lame excuse as to why they can't reimburse and it was part of the total evaluation of the car. Please save yourself the hassle and get a better insurance company

Please do not insure your car with this company.They are absolutely horrendous. I filled a claim and they low balled the price of my car way below market value. The adjuster was an absolute nightmare and the service I received was terrible. When I asked to speak with a supervisor I received the run around. Please choose your insurance provider wisely...Statefarm is NOT a wise choice. I wish they had the option to add negative stars. I was not at fault, I cant image them treating me any worst then they did.....