State Farm Auto Insurance Reviews

WORST experience in my entire life. Completely disorganized, liars, misleading! STAY AWAY from State Farm. You can find better insurance without hidden lies.

Worst company I have ever seen. I have to follow up with each and every step for my claim. They don't care what situation you are in... They took their time no matter how serious the situation was... Don't recommend to anyone.

Stephanie and Stella W from State Farm in Aurora, need to develop customer service skills in listening and communicating. When we first approached them for an insurance quote, we were given the wrong information. Now, 2 months later they give us new information that leaves my husband with no insurance. They are refusing to acknowledge what they had first told us.

Jeff J from State Farm in Alberta lost my loyalty after being with them for 11 years when he failed to update me on discounts and new rates. I got quotes on my vehicle from other companies and discovered that I qualified for new discounts and could have been saving up to $40 a month for the last 5 years. When I asked him and his staff about this, they got defensive and gave me a lame excuse and refused to offer me any money back or discounts for a future rate. As a loyal customer of so long, I put my trust in him and his staff, but now I feel completely screwed over. What do I get for being so loyal? Taken advantage of. Jeff J does not have your best interest in mind and will squeeze every penny out of you. Do not get your insurance from here.

My stopped vehicle was rear-ended by another driver doing approximately 65km/h. I have post-concussion syndrome and a balance disorder since the collision I was involved in. I haven't worked in over a year and State Farm (Certas) have been terrible to deal with as far as financial assistance. If you are injured in a collision, State Farm will not be helping you in any way financially. They essentially want you to die and go away. The burden of your injury will rip your family apart. State Farm will only deny, deny, deny your claim to injury. Do not use this company, you will definitely regret it. Brutal company to deal with that has no scruples. Certas (State Farm) and by extension Desjardins are vile companies to deal with.

Really disappointed with State Farm Canada and its unprofessionalism. I registered a claim last Monday and was promised action within 2 days. It's been 7 days now and nothing. All they have to do is to have an appraiser go to my dealership and provide an estimate, and that takes 7 days!!! They don't answer phone calls...really bad customer rep. I have always had great interaction with State Farm US and really disappointed with the level of service.

State Farm is known for their outrageously high rates for auto insurance. I have also had multiple issues with them trying to cancel my policy and dealing with their employees. They really need to work on customer service experiences and adjust prices. I do not recommend ANYONE to try State Farm. I cannot wait for automated cars to take over these streets and State Farm goes under.

SF actually charge you more for same auto insurance than its counterparts. When I found a cheaper alternative, SF agent told me that my cancellation charges would be around $250 (which I said okay). But when I actually called to cancel it, they told me it’s gonna be $350. They increase the cancellation fee when you do it. Otherwise they just try to keep you in their loop till you actually cancel it, then they squeeze as much cancellation fee from you as they can. Pretty bad experience with StateFarm (they are the bullies of auto insurance industry in Ontario). Stop taking policy from StateFarm, make them run out of business and that’s what I will do and make my friends and family do as well.

This review is based on my experience dealing with this State Farm agency for my home and auto insurance. The people working for this agency are nice but they have no clue about customer service. They quoted me one price for both my home and auto insurance and when it was time to sign, both prices went up by about 10% from what I was originally quoted. They were slow to get back to me. They are not knowledgeable of their own system. I was told by an agent that my home insurance was stopped (even though I had just renewed it) and later she told me that it was not true and that she was looking at the wrong info! I had such a bad experience buying an auto and home insurance that I am now worried what would happen if I have a claim. I will try to cancel my policies with this company if I can.

I have been a customer for 20 years, everyone in my family had insurance through them, and for many years, they were solid and worth a bit higher rates for good service and no hassle claims. Not anymore, they are not State Farm, they just use that name with nothing to go behind it. My payments have changed slightly out of the blue a few times through the year, but this month I had to pay $100 more for my monthly insurance bill!! I called and I am told I should have been given a statement showing me the changes. Not so~! As a single mother, I am very careful to make my budget and it is down to the penny paycheque to paycheque but I pay my bills and live as I can with what I earn. Now I have no money for Christmas!!! I need proper notice of increases, an explanation to justify the increase and affordable coverage that is consistent in cost. There is NO justification for the increase of $1200 a year!!! *- home/auto/life -broker contacted, they have lost a good customer and someone who once called them a friend and neighbour.