State Farm Auto Insurance Reviews

I'm really upset. I canceled my 4 policies 3 months ago with State Farm. The next month they took the entire monthly premium from my bank account. Later they explained to me that they needed to pay the cancellation fees. After 3 weeks they send me a check with what was left after fee payment and now I got a letter telling me that I was sent to "Debt collection company" for owing them money? I'm so upset I will post everywhere what State Farm does to the clients for more than 10 years when they decide to cancel any policies. -Odalys

They claim that they have sent the cheque through mail on May 26, 2016, now it is June 6, 2017, have not received anything. It is from Ontario to Edmonton , 4-5 Business days max.

I had been a State Farm auto insurance customer for over 30 years. My agent retired in 2016 and was replaced by someone else, in another location office. When I called recently about possible reduction of my combined auto/home insurance, they had no information on file except my name and address. I may as well of just walked in off the sidewalk. All I got were excuses, "oh our system is being updated" ... you should call us when you got news your agent was retiring.." No mailed material indicated I should contact them at renewal time. When I indicated that I was the customer and they should contact me - they said "do you know how many customers that would be and how long that would take?" I was laying over $200/month and found another provider who'd save me $600 a year compared to State Farm. Then I made the mistake of contacting my agent again requesting HR amount charged if I were to cancel all of my policies before renewal. They told me to "contact our head office in Quebec", they gave me the underwriters contact information?! Even the underwriters said who told you to contact us? And they contacted my agent. State Farm never offers discounts even when you call them. Ask them to match a competitor and they will not. Given the amount of money I'd spent with State Farm for 3 decades, they couldn't have turned out worse. Go to any other insurance provider rather than State Farm.

Since going to Certas, my experience with State Farm has continued to decline. My SF agents are great as always, but it seems that they too, are feeling the strain.

Rates have climbed, and for me (perfect record) are now about 30% more than the competition. The straw that broke the camel's back however is the fact that I can't pay on line nor can I even get to a website with my info on it. Folks, it's 2017 for crying out loud. On top of all that, I was late with a payment (I was out of the country when it came and didn't see the expected online notification because, guess what, there wasn't one) So they charged me 50 dollars to reinstate a policy.

Needless to say, I'm looking elsewhere, and you should be too.

While I was stopped behind a turning vehicle my auto was rear ended by another vehicle at a high rate of speed. I suffered a fractured skull and the driver that hit me ended up in a coma. I was diagnosed in the hospital with a broken eye socket and ever since I've been with living with concussion like symptoms. The nice people from State Farm/Certas came to visit me at my house three weeks after my accident. I told them I was having issues with my head, wasn't feeling right, wasn't stable and I was having memory issues. I got a very nice letter in the mail a couple weeks later saying..."Dear Mrs. Baldwin. You can toilet yourself, you can dress yourself, you have resumed your duties at work, we see no reason to compensate you for this accident." These people don't care about you. God help you if you need to actually make a claim. This company wants to collect your policy money and thats it. Quite possibly the most unscrupulous company I have ever dealt with.

From the time we switched over to State Farm six months ago, there have been multiple errors. A policy number was assigned twice to the wrong vehicle resulting in denial of roadside assistance for my young daughter at night. She then had to hire her own tow truck and pay out of her pocket for it. This happened twice. The deductible amounts were created incorrectly and our premium amounts fluctuated constantly. Even a State Farm representative that we spoke to on one recent occasion told us that we had hung on for far longer than she would have. We are very disappointed in our service and will be going with another provider as soon as possible.

Customer service on the phone is useless and rude.
I had to speak to someone from the head office regarding cancellation of my 3 auto policies that I was unaware of because my agent couldn't figure out how to update my address, despite the fact that I told them to update it multiple times (yet they kept mailing letters to my old address).
Customer service on the phone would just transfer me multiple times to another department just so they don't have to deal with it. Not until I posted something on social media that they had no other choice but to let the right person contacted me and honoured the corrective action, which they should've done months sooner.
What a painful process and a waste of my time. Awful company

It started out great but quickly went downhill. The customer service was horrible - getting answers from my agent of his assistant was like pulling teeth. And when I called the 1-800/1-877 numbers, they were no help either. Every month I'd get a notice in the mail saying my monthly amount changed, and there would be no heads up or explanation as to why. I would contact my agent and he would give me roundabout answers that didn't actually answer anything. At one point he promised the monthly rate wouldn't change until my renewal date, and sure enough the following month I received another rate change notification. Unbelievable. When I cancelled my policy I received a bill for an outstanding balance. Do you think this notification would tell me what the charges were for? NO! So once again, I emailed my agent to ask for details around the charge - what was it for, how was it calculated, etc. His answer was just that it was a cancellation fee for cancelling before my renewal date. I couldn't find any documentation or literature outlining a cancellation fee, so I inquired about that and the assistant's response was "there's always a cancellation fee" - wow, thanks for your help - useless! All I ever wanted, was information regarding my payments - I don't make payments blindly and would like to know what I'm being charged for. Is that too much to ask? Cancelling State Farm is the best decision my husband and I made. Stay away! For reference, our agent was located in Guelph, ON

The customer service is terrible. Wendy D, a claim representative, was so mean to me. I had to reassure her that I am calling on behalf of my money and not her attitude. Paul W, he is also a big harassment since I've had State Farm's insurance. When you call to speak to someone, you have to go through 12 people before ending up in the right department. And half of the phone staff isn't educated about anything else except what's in their department. Pathetic and great teamwork, State Farm. The staff is awful and the demands are very threatening and not appreciated. They harass customers for money as well. And the employees talk to u like you owe them.

Insurance company says, it's my problem about my car being vandalized - old Chevrolet.
They said, the car is a write-off because of paint scratches on the car. Then they cancelled my rental without notice and said I got to drive to aurora, ontario today at 3 pm for the investigation of claim and it's without prejudice. Really, how is that possible? They seem to think they can push me around because I'm native Indian and say my car was my fault for parking it there. Excuse me, if that's the case -what’s a safe place to park car? My car, it’s a 2003 Chevrolet Monte Carlo SS. And I loved that car so much… They seem to think a crippled man such as myself would exert all the energy and walk around my car or wreck it myself because of where I live and they already passed judgement against my race and treated me like I was in a line-up for a welfare check. I really recommend to anyone who is thinking about State Farm to reconsider. They are bad racial and treat you like scum because we need them and they don't need us, only our money... They told me they are insurance giants and untouchable… Well, I got news for them - I'm actually going to record the interview of investigation and place it live on Facebook and Youtube… For every one. Because I was also told they record all conversations and can edit and stop the recordings for their benefits . All these agents from State Farm in Whitby, Ontario and all of Durham region are only out to take your hard earned money and don't care about you personally as a human… They treat you like royalty until the policy is paid, then they walk all over you. Ask any one who was denied claim... I'm actually a cancer patient forced to live on healthcare coverage with fixed income.. Their agents who don't care and should have licence taken away as well Anne Marie H., from 126 Byron at North Whitby. Talk to them with accent and say you are a new citizen and see the prejudice.. and then call back with perfect English... You will see... They feed on the foreign people especially when I said I was native. Really I don't think that’s humane. It's cruel and dirty. If I'm their friend I get great rates and free advice. If I am not their friend, I get no help, no phone calls returned ever and constant voice messages...