State Farm Auto Insurance Reviews

No communication, renewal dates consistently change with notice. Rates are higher then most companies. Went to cancel and magically my dates had changed, even tought I never moved or changed my policy.

I had been a State Farm auto insurance customer for over 30 years. My agent retired in 2016 and was replaced by someone else, in another location office. When I called recently about possible reduction of my combined auto/home insurance, they had no information on file except my name and address. I may as well of just walked in off the sidewalk. All I got were excuses, "oh our system is being updated" ... you should call us when you got news your agent was retiring.." No mailed material indicated I should contact them at renewal time. When I indicated that I was the customer and they should contact me - they said "do you know how many customers that would be and how long that would take?" I was laying over $200/month and found another provider who'd save me $600 a year compared to State Farm. Then I made the mistake of contacting my agent again requesting HR amount charged if I were to cancel all of my policies before renewal. They told me to "contact our head office in Quebec", they gave me the underwriters contact information?! Even the underwriters said who told you to contact us? And they contacted my agent. State Farm never offers discounts even when you call them. Ask them to match a competitor and they will not. Given the amount of money I'd spent with State Farm for 3 decades, they couldn't have turned out worse. Go to any other insurance provider rather than State Farm.

From the very beginning this company, sitting in person and on the phone, refused to answer my questions, gave me a quote that was not the actual monthly amount, and had the worst customer service when trying to clarify the increase in monthly charges. The paper statement with both vehicles on it was hard to understand. The agent ignored my questions repeatedly about why I need to be rated and why they need my current policy number and insurance company to remove me as a secondary driver. I'm so angry right now I can't even type well. DO NOT (and i ignored other peoples warnings because I thought maybe it was just them) Do NOT get your policies with State Farm! Stay away from the Barrie, ON branch!

Worst company by far. I went to State Farm in 2012 because I had a sports bike and it offered reasonable rates for bikes. The vehicle insurance was a bit more then i was paying but it was worth it at the time. Over the years and especially after Dejardins/Certas took over, rates just increased arbitrarily and service went in the hole. The once great service provided I though was a great agent ,quickly defended the companies actions and left me in the dust. I asked several times through emails to explain what i was paying for and why it was skyrocketing, and received emails saying they really don't know why, they have no one to answer the questions, they cannot give out head office contact, and that I would just have to pay the rates applied. I went back in forth trying to negotiate a better rate and told them I would be shopping around, and the answer was still the same, with my option to cancel. I did cancel and went back to my previous company ( The Personal) where I'm getting twice the insurance coverage on my vehicles and pay about $500 less a year. To End this horrible experience, I just received my renewal notice for my bike with "state farm" (who in fact isn't even state farm) and the fee for this year is $1650, compared to last years $900..... but remember they don't know why.. they don't know how rates are charge, they just make you pay.

Another thing... get some staff with some interpersonal skills... staff that knows how to deal with people, answer questions and rant afraid of the occasional disagreement... i was tossed around 4-5 different agents...

I will be file a BBB complaint, but i still need the insurance untill this friday... SO CLOSE.

I have been with State Farm since 1987 and now they tell me because of the postal code my policy will double. How do they come up with these numbers? I'm going to call the BBB today I'm that upset with them. I am supposed to get the super premium discount. Now when I run my profile on other sites my rates are half of what State Farm is charging... so much for loyalty. I'm disgusted with this company. The insurance board mandated lower rates not gouging your loyal customers.

What a disaster. I bought a third vehicle and had my daughter added as a primary driver. During the discussion the agent also noticed some savings so made some other changes. Since then the policy went up several thousand, they took different amounts from mine and my husbands accounts and could not explain why. When I left and went to Economical Insurance at half the cost Certas said we owed money but could not explain why. Now it is at a collection agency. Had State Farm for 25 years. Economical Insurance has excellent customer service so far

I was given a policy only to have it cancelled due to a ticket on my licence that I told the broker About! Then I was charged $1278 for six weeks of insurance when I agreed to pay $465/month. I was misrepresented and ripped off. The worst experience ever!!!