State Farm Auto Insurance Reviews

I am a Canadian, and was Statefarm's customer for four years. After having a bad experience with a rude, misleading agent at Allstate I was initially relieved to have such a friendly agent and such a great rate on auto insurance when I purchased a policy from Statefarm. After four years of doing business with Statefarm I got a letter in the mail stating that my premium was increasing by 15%, to nearly the same rate I was paying prior to receiving a discount when I reached the age of 25. The letter asked me to call them for further explanation. Since becoming a Statefarm customer I have not received any demerits on my license, made any claims, or had any at-fault accidents.

In preparation for my phone conversation with my agent I gathered some competitive quotes from around the web and called them asking what additional services they planned to offer me to account for the rate increase. The representative responded "none - your plan is the same but your rate is increasing." so I asked "if I give you an assortment of competitive quotes I've received will you price match, or would you prefer to lose my business?". The rep replied "I can't price match", so I have now ensured that my policy will not renew and have secured a new policy with a more competitive broker.

Statefarm should value long-time customers with discounts, but if you purchase an insurance policy from them you should be aware that won't be the case. My agent assured me that this insulting rate increase isn't related to the Desjardins takeover but I'm not convinced, and believe that under Desjardins' ownership you should find a different insurance provider.

I've been with the company for over 12 years, Zero Claims and in last 6 months they raised my monthly by 30%... Called; got lied to "new government regulation in Alberta" and got "we encourage you to shop around"... so be it!

I just received my new Redesigned Statement from State Farm and was surprised to see that my auto insurance had increased by $100 per month. It has gone from $1640/annum to $2892/annum! It was explained to me that 'the lawyer found a loophole' and increases are across the board (ie everyone). I did a little internet search and found out that State Farm was sold in January 2014 to Desjardin Group; who are primarily in the United States and associated with Credit Mutuel in France. Is it the $450 million that Desjardin paid that they are trying to recoup from their, now, customers? The policies have not changed and the service has not changed so exactly what HAS changed. I have never had an accident - so I am, at this point, shocked, surprise and supremely unhappy about this.

been with them for five years, clean driving record never made a claim and i'm over 25 years of age. Still getting charged a rate $50 more then most other companies. Traded in old car for a new one and changed my polices with them. Got a bill in the mail for almost double what I had agreed to pay. I called them, they told me about all the hidden charges and the double first payment they had failed to tell me to be expecting when I agreed to the quote they gave me. The agent at the location I use then proceeded to get rude with me, tell me I was stupid and that they never tell their customers the grand total of their policies or their monthly payments. So they withhold information, train their employees to twist words so customers believe they are paying much less then what they really are and when a customer stands up for themselves they call them stupid. Never once did this agent say he was sorry for the "misunderstanding", say that his co-worker must have used the wrong words, or offered me anything to try to fix the problem. He said it was my fault because I'm stupid. If you are smart you will never use state farm, I know I never will again!

mistakenly they start to charge me more then they should. they didn't refund me overpayment in 2 months so I cancel insurance. they charge me a monthly payment fee for cancelation! they charge $20 for address change. I couldn't expect this in my worst imagination.

I had several years of no-claim insurance with Statefarm in Canada, followed by 6 years of no-claim insurance in the UK. When I returned to Canada I was surprised that not only were they slow to return calls, that they would not offer me a quote! Quite clearly I will never use them again for this experience.

I have my car insured by the state farm for 2 months
the reason why it is only 2 month long is the mistake of the agent while she process our files, which is OK because people do make mistakes. However, what can not be tolerant is, as we have to re-apply the insurance again, the quote increased from $220/month to 380/month! We tried to ask exactly why this is happening and the response is: due to the cancellation of previous agreement, they will increase the cost of next quote. Which is ridiculous because it is state farm first bring up this issue and stop the insurance by themselves, to be more specific it is their agent's mistakes. Yet, they are cold and did not even willing to discuss this! As a customer this is totally wrong and can not be accept.

Then we switch to TD insurance, with exactly same car and driver. Right now they charge $190/month, and relatively better services. I could't say TD is the best but certainly better than State farm.

i have 2 cars under my name. i wanted to add one more with my daughter's name. called the company for a quote and they said $160 for the car. after a few weeks, they called. telling me to pay $300 for my daughter's car. they said my daughter has to have only her name on the insurance and that i have already too much under my name. they said it was okay before when i asked for a quote.