Horrible
by AOS on Nov 15, 2013
1.5 out of 5 stars
Car Insurance Reviews
State Farm Auto Insurance Reviews
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(121 reviews)
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I've been with State Farm for 20 years only because of my agent. She's great. Had to deal with company once, they were cold and rude, called my agent and she dealt with them. They currently have dropped our car insurance due to 2 at fault auto claims in 2 years, these were done by 2 different drivers in the house, they gave us a choice, take your son off the insurance and we'll keep you on. They wouldn't even consider any other options. Then there high risk insurance agent gave us a quote of $9,000 a year for 2 drivers, had other quotes come in around $4,500 a year. Will be moving all 3 of our household drivers over to another company as well as our property insurance, only keeping life insurance and investments with our agent, because, truly, she is the best, if she leaves, all of our business goes....
i have 2 cars under my name. i wanted to add one more with my daughter's name. called the company for a quote and they said $160 for the car. after a few weeks, they called. telling me to pay $300 for my daughter's car. they said my daughter has to have only her name on the insurance and that i have already too much under my name. they said it was okay before when i asked for a quote.
I have my car insured by the state farm for 2 months
the reason why it is only 2 month long is the mistake of the agent while she process our files, which is OK because people do make mistakes. However, what can not be tolerant is, as we have to re-apply the insurance again, the quote increased from $220/month to 380/month! We tried to ask exactly why this is happening and the response is: due to the cancellation of previous agreement, they will increase the cost of next quote. Which is ridiculous because it is state farm first bring up this issue and stop the insurance by themselves, to be more specific it is their agent's mistakes. Yet, they are cold and did not even willing to discuss this! As a customer this is totally wrong and can not be accept.
Then we switch to TD insurance, with exactly same car and driver. Right now they charge $190/month, and relatively better services. I could't say TD is the best but certainly better than State farm.