State Farm Auto Insurance Reviews

You need to call million times in order to cancel the insurance, plus the rate is pretty high, customer service is so bad, I will tell everyone I know to stay away from this insurance company

Desjardins/Certas is what they are... you think you're saving a few $’s, you're not... I was in a terrible accident almost 3 years ago (April 29/2016)...lady turned left right in front of me while I was going 80kms hr. I was in physio for 2 years, chiro for almost 2 years, psychologist, was accepted for a pain program and medical cannabis (which they don’t want to pay for so they are settling)... I go to my Dr monthly and was seeing him weekly for the first 2 months after the accident. I couldn’t shower, stand, walk, lay down or drive, I was so hurt. Been to MRI's, ultrasounds and X-rays, to their Dr's in Hamilton 5 times, and 3 surgeons. I have a shoulder injury I have to live with for life...because I am on a fixed income, all these appointments I pay out of my pocket. I am not eligible for compensation, or a settlement to cover what is still approved and yes, lawyers are involved, so they get pretty much half. It all makes me so sick. If you're with this company, get out before it’s too late for you too. I have been informed they are one of the worst. I have been with them since I was 16 and I’m now 42 and leaving them.

I filed a claim a month ago after getting in an accident. I only had my new car for 15 days and have full coverage on my policy. Apparently, that doesn’t include a rental car and I still have not heard back from my claim advisor on what I’m getting for the car or if it’s even a write-off or not. I made an in-person statement 2 weeks ago and my advisor has been out of the office all week. I’ve lost a job because I have no way to get there as busses don’t go out that way. I’m 20 years old. I don’t make anywhere near 30,000 a year, so I’m frustrated I’m paying to get to and from places. Still paying my insurance with no car in the driveway and am struggling to find another job with next to no money. Awful customer service.

DON'T GO WITH THIS COMPANY AT AL. I got into my first accident, was not at fault whatsoever. I sent in photos, filed a police report. Just because I didn't have a witness, they even refused to hear out my story. This woman on the phone, Michelle, told me that even if I went before a judge, the accident would still be 50/50. This woman never once tried to find out more info or get the full story, I even filed a police report. All this place does is take money from you. I have a scratched bumper and the car that hit into me has money damage, so of course, I'm paying for it

On July, 23,2018, my fiancé was involved in an accident. The girl was turning left to go east, he was turning left to go west. She turned off her signal light and ended up t-boning the box of his truck. We gathered a reputable Witness we had never met before from the scene of the accident. They recently called us to say because someone was speaking in the background during her (phone) statement instead of getting a personal statement... she wasn’t independent and he will be held at fault. I’m pissed. I’m sick and tired of being screwed over by insurance companies. This was in no way fair at all. Our witness is someone we don’t even know who responded to the accident, she was there the entire time not even three doors down. I’m not satisfied, and also am annoyed with the customer service calling at 5 am thinking we will be awake, and then you're never able to reach them again and if you leave a message, they call at 5 am again.

WORST experience in my entire life. Completely disorganized, liars, misleading! STAY AWAY from State Farm. You can find better insurance without hidden lies.

Worst company I have ever seen. I have to follow up with each and every step for my claim. They don't care what situation you are in... They took their time no matter how serious the situation was... Don't recommend to anyone.

Stephanie and Stella W from State Farm in Aurora, need to develop customer service skills in listening and communicating. When we first approached them for an insurance quote, we were given the wrong information. Now, 2 months later they give us new information that leaves my husband with no insurance. They are refusing to acknowledge what they had first told us.

Was given a secure price for auto insurance. I cancelled my current insurance in order to accept State Farm but once I submitted the required documentation to them they doubled the price!
So unprofessional!!!

Jeff J from State Farm in Alberta lost my loyalty after being with them for 11 years when he failed to update me on discounts and new rates. I got quotes on my vehicle from other companies and discovered that I qualified for new discounts and could have been saving up to $40 a month for the last 5 years. When I asked him and his staff about this, they got defensive and gave me a lame excuse and refused to offer me any money back or discounts for a future rate. As a loyal customer of so long, I put my trust in him and his staff, but now I feel completely screwed over. What do I get for being so loyal? Taken advantage of. Jeff J does not have your best interest in mind and will squeeze every penny out of you. Do not get your insurance from here.