State Farm Auto Insurance Reviews

My stopped vehicle was rear-ended by another driver doing approximately 65km/h. I have post-concussion syndrome and a balance disorder since the collision I was involved in. I haven't worked in over a year and State Farm (Certas) have been terrible to deal with as far as financial assistance. If you are injured in a collision, State Farm will not be helping you in any way financially. They essentially want you to die and go away. The burden of your injury will rip your family apart. State Farm will only deny, deny, deny your claim to injury. Do not use this company, you will definitely regret it. Brutal company to deal with that has no scruples. Certas (State Farm) and by extension Desjardins are vile companies to deal with.

Really disappointed with State Farm Canada and its unprofessionalism. I registered a claim last Monday and was promised action within 2 days. It's been 7 days now and nothing. All they have to do is to have an appraiser go to my dealership and provide an estimate, and that takes 7 days!!! They don't answer phone calls...really bad customer rep. I have always had great interaction with State Farm US and really disappointed with the level of service.

Over the past few years, as they have transitioned to Desjardin, State Farm has become the absolute worst provider of insurance. I have never had a claim, both auto and home insurance - does not matter to them, they just want your premium and will not answer a question. I dread if I should ever have to make a claim. Stay away from State Farm.

Agents are great and pleasant but that is to lure you in. A person who has only been in Canada for 2 months with a very large Dodge Ram 1500 ran a red light at 60kms, hit my 2009 Escape and my vehicle was deemed a total loss. Since I had the new vehicle, I maintained it the highest level to last me till at least 2020 and have put fair amount of money in doing so. Desjardins General Insurance Group took my monthly premiums, Desjardins General Insurance Group are offering 2/3s of what it will take to get approximately the same vehicle and Desjardins General Insurance Group gets to keep my vehicle with all the upkeep I put into it before the accident so they can sell it in the auction and get more money. Nothing more than corporate greed. I have been with State Farm for 34 years. Desjardins General Insurance Group Auto Claims Advisors appear to be a bunch of androids reading from cue cards. Since Desjardins General Insurance Group took over State Farm Canada, it is nothing more than a get Rich Quick Scheme. Should have the option to rate of a negative star.

State Farm is known for their outrageously high rates for auto insurance. I have also had multiple issues with them trying to cancel my policy and dealing with their employees. They really need to work on customer service experiences and adjust prices. I do not recommend ANYONE to try State Farm. I cannot wait for automated cars to take over these streets and State Farm goes under.

SF actually charge you more for same auto insurance than its counterparts. When I found a cheaper alternative, SF agent told me that my cancellation charges would be around $250 (which I said okay). But when I actually called to cancel it, they told me it’s gonna be $350. They increase the cancellation fee when you do it. Otherwise they just try to keep you in their loop till you actually cancel it, then they squeeze as much cancellation fee from you as they can. Pretty bad experience with StateFarm (they are the bullies of auto insurance industry in Ontario). Stop taking policy from StateFarm, make them run out of business and that’s what I will do and make my friends and family do as well.

This review is based on my experience dealing with this State Farm agency for my home and auto insurance. The people working for this agency are nice but they have no clue about customer service. They quoted me one price for both my home and auto insurance and when it was time to sign, both prices went up by about 10% from what I was originally quoted. They were slow to get back to me. They are not knowledgeable of their own system. I was told by an agent that my home insurance was stopped (even though I had just renewed it) and later she told me that it was not true and that she was looking at the wrong info! I had such a bad experience buying an auto and home insurance that I am now worried what would happen if I have a claim. I will try to cancel my policies with this company if I can.

I have been a customer for 20 years, everyone in my family had insurance through them, and for many years, they were solid and worth a bit higher rates for good service and no hassle claims. Not anymore, they are not State Farm, they just use that name with nothing to go behind it. My payments have changed slightly out of the blue a few times through the year, but this month I had to pay $100 more for my monthly insurance bill!! I called and I am told I should have been given a statement showing me the changes. Not so~! As a single mother, I am very careful to make my budget and it is down to the penny paycheque to paycheque but I pay my bills and live as I can with what I earn. Now I have no money for Christmas!!! I need proper notice of increases, an explanation to justify the increase and affordable coverage that is consistent in cost. There is NO justification for the increase of $1200 a year!!! *- home/auto/life -broker contacted, they have lost a good customer and someone who once called them a friend and neighbour.

CALL AVIVA! If only there was a 0-star option available for State Farm... After 12 years of being a loyal State Farm client, it is clear that the level of service has dropped significantly since they were purchased by Desjardin. For years I would listen to horror stories and defend their service based on one claim nearly 10 years ago that I felt was handled very well. This year I had a boat claim that was not handled well by the claims department and decided to change providers. For whatever reason, when I asked that they put a note on my account to not renew policies (6 in total), they stopped withdrawing the premiums from my account and then sent a letter stating I owed cancellation fees. After only receiving one notification about the amount owed, they put me into collections for $167.00 when I have never once in 12 years been late to pay. Call Aviva... I had no previous policies with them and they provided better rates and coverage on all of my policies.

I had a bad experience with that company. I used their car insurance for my car for less than 2 months. Then I sold my car, I called that company to cancel the policy. They cancelled the policy but charged me 38 dollars extra besides 2 months payment. When I started the policy, I asked the agent: “Is there any cancellation fee or any other extra fees if I decide to cancel my policy in the future? “. And the agent answered me: “No, only pay for the period that you use our service, no extra fees”. I checked the contract if there were mentioned any hidden fees. But found only monthly payments, nothing else. So I called the company and asked what is 38 dollars for. The representative couldn’t able to answer me. Representative nor the agent who did my car insurance had information about 38 dollars. The representative wrote to me “38 dollars is an endorsement fee” in a couple of days later. I asked them why they didn’t mention that fee to me at the beginning. He told me that neither he nor the agent who did my insurance policy had information about that and it was their mistake. I told them I don’t want to pay them because of their mistake. Nobody mentioned that fee at the beginning, there was nothing mentioned about that fee at our contract, also even representatives of the company had no information about that fee. That guy kept on telling me that he understands that it is their mistake, but their billing department doesn’t listen to them. He asked me to come to their office in the future and he is going to compensate for that mistake in other ways. For me, it doesn’t matter it is 38 dollars or 1000 dollars. I just don’t want to pay for other’s mistakes. I don’t want to visit their office in the future nor don’t recommend that company to anybody else.