State Farm Auto Insurance Reviews

CALL AVIVA! If only there was a 0-star option available for State Farm... After 12 years of being a loyal State Farm client, it is clear that the level of service has dropped significantly since they were purchased by Desjardin. For years I would listen to horror stories and defend their service based on one claim nearly 10 years ago that I felt was handled very well. This year I had a boat claim that was not handled well by the claims department and decided to change providers. For whatever reason, when I asked that they put a note on my account to not renew policies (6 in total), they stopped withdrawing the premiums from my account and then sent a letter stating I owed cancellation fees. After only receiving one notification about the amount owed, they put me into collections for $167.00 when I have never once in 12 years been late to pay. Call Aviva... I had no previous policies with them and they provided better rates and coverage on all of my policies.

I had a bad experience with that company. I used their car insurance for my car for less than 2 months. Then I sold my car, I called that company to cancel the policy. They cancelled the policy but charged me 38 dollars extra besides 2 months payment. When I started the policy, I asked the agent: “Is there any cancellation fee or any other extra fees if I decide to cancel my policy in the future? “. And the agent answered me: “No, only pay for the period that you use our service, no extra fees”. I checked the contract if there were mentioned any hidden fees. But found only monthly payments, nothing else. So I called the company and asked what is 38 dollars for. The representative couldn’t able to answer me. Representative nor the agent who did my car insurance had information about 38 dollars. The representative wrote to me “38 dollars is an endorsement fee” in a couple of days later. I asked them why they didn’t mention that fee to me at the beginning. He told me that neither he nor the agent who did my insurance policy had information about that and it was their mistake. I told them I don’t want to pay them because of their mistake. Nobody mentioned that fee at the beginning, there was nothing mentioned about that fee at our contract, also even representatives of the company had no information about that fee. That guy kept on telling me that he understands that it is their mistake, but their billing department doesn’t listen to them. He asked me to come to their office in the future and he is going to compensate for that mistake in other ways. For me, it doesn’t matter it is 38 dollars or 1000 dollars. I just don’t want to pay for other’s mistakes. I don’t want to visit their office in the future nor don’t recommend that company to anybody else.

Worst company ever, there’s a reason they have so many bed reviews. They lie and tell you something different every time you call. They over charge and over sell. Try to tell you have have to have life insurance so you buy more forgetting to tell you the true reason is they are on commission.

No communication, renewal dates consistently change with notice. Rates are higher then most companies. Went to cancel and magically my dates had changed, even tought I never moved or changed my policy.

I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.

I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.

Bad customer service change of companies constantly and change your renewal dates every time so it’s almost impossible to change to another computer. I would never use it again or recommend it to anyone.

I had been a State Farm auto insurance customer for over 30 years. My agent retired in 2016 and was replaced by someone else, in another location office. When I called recently about possible reduction of my combined auto/home insurance, they had no information on file except my name and address. I may as well of just walked in off the sidewalk. All I got were excuses, "oh our system is being updated" ... you should call us when you got news your agent was retiring.." No mailed material indicated I should contact them at renewal time. When I indicated that I was the customer and they should contact me - they said "do you know how many customers that would be and how long that would take?" I was laying over $200/month and found another provider who'd save me $600 a year compared to State Farm. Then I made the mistake of contacting my agent again requesting HR amount charged if I were to cancel all of my policies before renewal. They told me to "contact our head office in Quebec", they gave me the underwriters contact information?! Even the underwriters said who told you to contact us? And they contacted my agent. State Farm never offers discounts even when you call them. Ask them to match a competitor and they will not. Given the amount of money I'd spent with State Farm for 3 decades, they couldn't have turned out worse. Go to any other insurance provider rather than State Farm.

Customer service on the phone is useless and rude.
I had to speak to someone from the head office regarding cancellation of my 3 auto policies that I was unaware of because my agent couldn't figure out how to update my address, despite the fact that I told them to update it multiple times (yet they kept mailing letters to my old address).
Customer service on the phone would just transfer me multiple times to another department just so they don't have to deal with it. Not until I posted something on social media that they had no other choice but to let the right person contacted me and honoured the corrective action, which they should've done months sooner.
What a painful process and a waste of my time. Awful company

We lost over $12000 on a brand new vehicle that was stolen and State Farm said if you don't like the offer take us to court..... i would never ever ever pay my premiums to them again.