State Farm Auto Insurance Reviews

Worst company by far. I went to State Farm in 2012 because I had a sports bike and it offered reasonable rates for bikes. The vehicle insurance was a bit more then i was paying but it was worth it at the time. Over the years and especially after Dejardins/Certas took over, rates just increased arbitrarily and service went in the hole. The once great service provided I though was a great agent ,quickly defended the companies actions and left me in the dust. I asked several times through emails to explain what i was paying for and why it was skyrocketing, and received emails saying they really don't know why, they have no one to answer the questions, they cannot give out head office contact, and that I would just have to pay the rates applied. I went back in forth trying to negotiate a better rate and told them I would be shopping around, and the answer was still the same, with my option to cancel. I did cancel and went back to my previous company ( The Personal) where I'm getting twice the insurance coverage on my vehicles and pay about $500 less a year. To End this horrible experience, I just received my renewal notice for my bike with "state farm" (who in fact isn't even state farm) and the fee for this year is $1650, compared to last years $900..... but remember they don't know why.. they don't know how rates are charge, they just make you pay.

Another thing... get some staff with some interpersonal skills... staff that knows how to deal with people, answer questions and rant afraid of the occasional disagreement... i was tossed around 4-5 different agents...

I will be file a BBB complaint, but i still need the insurance untill this friday... SO CLOSE.

They are incapable of contacting their own client's, what does indicate about there competency of the company?

I believe all insurance company's are the same, Since insurance is a legal requirement there is no need for them to be anything other than a warm body in front of a computer.

Can we rate them less than 1 star as that would be an accurate rating.

After 10 years with StateFarm with all family cars + house + life we are leaving and never going back. Enough. It is not a StateFarm as we use to, it is Certas now and it is terrible. Just as one example: it may only be insurance company where you cannot reach an agent, we had about 10 days, numerous voicemails and they (agent office ~5 people) never call back!!! To make it better StateFarm does not provide any other contact (unless it is a claim), everything must go through the agent and agent is not answering! Ok, it is only one example and we had more and more of that. On the other side bills rocketing up non-stop. Every time it is more to pay. Pay for what? We are fed up and cannot even say “good bye StateFarm” because nothing is good as it was.

Horrible adjusters, took forever to open a claim, gave way below market value for car. Rental wasn't given until 4 days after the accident and was taken away immediately after settlement. Wouldn't even reimburse for brand new tires and mechanical work that I had done a week before accident. All I got was a lame excuse as to why they can't reimburse and it was part of the total evaluation of the car. Please save yourself the hassle and get a better insurance company

Please do not insure your car with this company.They are absolutely horrendous. I filled a claim and they low balled the price of my car way below market value. The adjuster was an absolute nightmare and the service I received was terrible. When I asked to speak with a supervisor I received the run around. Please choose your insurance provider wisely...Statefarm is NOT a wise choice. I wish they had the option to add negative stars. I was not at fault, I cant image them treating me any worst then they did.....

My name is Martin W. I live in Fort McMurray. I have an impeccable driving record. I have been with State Farm for over five years and never had a claim or speeding ticket. My vehicle was hit while I was parked in the Peter Pond Mall in Fort McMurray. There was NO liability on my part. It was only minor bumper damage. The other driver went out of his way to find me and admitted liability. His company (the Cooperators) were more customer oriented and accommodating to me than my own insurer, and I was more than accommodating as a client of State Farm than they have been to me. State Farm recommended Londonderry Collision in Edmonton, which was a drive and hotel stay away for me (450 km one way!) I had to go down twice on my own dime because State Farm had the quote for the damage in hand, and assured me that it would be approved by the time I got to Edmonton, but it wasn't. So I had to drive to Edmonton from Fort McMurray TWICE! When I booked the rental car for the duration of the repairs, I told the State Farm claims office that I would not be able to get down to pick up my car on the day it would be fixed because I work rotating 6 on 6 off shifts, and I'm WAY UP NORTH. The claims adjuster for State Farm, even after hearing my explanation of my particular situation and WHY I couldn't just leave my job on a whim and drive 450 km, said she wouldn't approve the additional days. Guess where we are with this now? Its going to our respective lawyers...for a measly two or three hundred dollars of car rental fees!! I would not recommend State Farm and am in the process of finding another insurance company.

It is very disappointing that I was told I would get part of my car insurance back when in fact State Farm pocketed all the money. They are a very dishonest company. If they had bothered to explain about the new policy it wouldn't have made sense for me to just asked for an extra 5 day coverage. How disappointing to have been a client for years to have such poor customer service in the end. They lied and then simply didn't care.

My daughter was involved in a collsion when a piece of a transport truck broke away and flew into her car while on the highway. we had difficulty with State Farm from the onset. There is no customer service with this company and the adjusters we had to deal with were rude. When this claim closes we will be moving onto a different company. Anyone can be better then State Farm.

I have been with State Farm since 1987 and now they tell me because of the postal code my policy will double. How do they come up with these numbers? I'm going to call the BBB today I'm that upset with them. I am supposed to get the super premium discount. Now when I run my profile on other sites my rates are half of what State Farm is charging... so much for loyalty. I'm disgusted with this company. The insurance board mandated lower rates not gouging your loyal customers.

They changed (more than doubled) my premium after 2 months (in middle of the insurance term) and their explanation was this is common. So if you get a quote from them expect that your premium to go up anytime.