Thieves
by Farimah Farahpour on Jun 1, 2024
1 out of 5 stars
Car Insurance Reviews
State Farm Auto Insurance Reviews
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(121 reviews)
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Do not sign up for State Farm. In my opinion it has become the worst insurance carrier in North America. The claims process is nearly none existent. It takes an adjuster months to return your call as counsel, and then they assign cases to lawyers who do not bring adjusters to settlement conferences. Do not sign up!
I was wrecked by someone that had limited property damage coverage and up until this day, they haven't paid my vehicle, they are giving me the run around but I have already reported them to GA department of Insurance, if I pay for full coverage is to cover the vehicle from end to end not for them to decide what they want to pay, the shop where the car is at said it was a total loss and now they want to send another adjuster from state farm to do another estimate, which does not make sense. Abusers
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An operator of a commercial business van hit my parked car while I was shopping. Just a small fender ding and paint scuff. Kudos to this guy, because he waited by my car, explained it to me, and had his own insurance company on his phone. His insurance company got all the paperwork going, told me they'd get in touch with State Farm, and approved a car rental for me for 10 days, as I reside some distance from an auto body shop. When the work was finished, I got my car back, and his insurance company called and asked me if everything was satisfactory, which it was. Two days later State Farm called and billed me for three days of over-rental of the planet on my credit card, and the auditor wouldn't even listen to the explanation, or that the other insurance company approved it. It was only $275, but the principle of it, and the rudeness of the auditor caused me to pull ALL my (3) vehicles out from them, and to advise anyone asking about insurance NOT to do business with them.
She is very clear and to the point, makes everything simple, always replies to calls and emails quickly. She gave me a good deal, however, I got the same price from 2 companies but since her customer service was perfect I choose State Farm. Thanks, Dita!!!
Jamie W truly gave me a different perspective on insurance companies. His person to person interaction truly humanized the process for me. There was absolutely no pressure and he even looked into and revealed things for me that really helped out. I'm State Farm for life! I highly recommend Jamie and his first-class services.
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Recently, I was hit in my driveway by a vehicle coming down the road. I placed a claim as soon as I could and have received constant updates and support throughout the whole ordeal. It’s been a really good experience and as a new driver I appreciate the support I have been shown. 5/5.
We have been with StateFarm for 10 years now and so far we have not had any problems. Mind you, we have not needed to make any claims so are blissfully unaware as to how well they handle claims. As to the quality of our agents, they have always been polite, knowledgeable, and responded in a timely fashion. So far I am satisfied with our quality of service.
Very great customer service and good for first time drivers. I would recommend for anyone willing to get first time insurance.
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Poorest customer service. They just need your money. They will lie, lure you into the policy and once you are in, they do not care about you. No 1 ranking for unethical company. Do not provide pre-authorization to your account. They take your money without your notice even after you complain and try to cancel their insurance. Customer complaint center has no authority over anything. Only thing you get out of this insurance company is, mental agony and, if you have an issue, both agents and customer care will listen to you, talk and do nothing about it.
They changed (more than doubled) my premium after 2 months (in middle of the insurance term) and their explanation was this is common. So if you get a quote from them expect that your premium to go up anytime.