State Farm Auto Insurance Reviews

Low monthly payments, very manageable, they're accommodating with your billing cycle - all of that part is great. But as soon as you have a problem or file a claim or something else happens to your car, when you call State Farm and let them know, guarantee your monthly payment will shoot WAY up and they may or may not help you with repairs.

We really like statefarm but we have been with them for years and then never revisit our package. I think our car insurance should go down because the car is 12 years old.

I have been accident free for the past year and yet my policy has gone up. When i called them, the reason they gave is there is some system info error for my record. They should have charged me the higher price from the beginning. The insurance agent that I signed my contract quit and another one called me a while ago to introduce himself. When I tried to reach him after seeing the new policy, he's gone too. Wonder why......

I have been with State Farm for over 4 years now. The first 2 were awesome. Excellent service, never an increase in premiums, etc. In the past 2 years, my auto policy, which renews every 6 months has been subject to constant increases in price. My record is stellar and I receive increases of 5-15$ every time my policy renews. I have been asking my agent why for a year now and she never has answers for me other than "that's the price in Ontario, it fluctuates all the time". What kind of answer is that? Because none of my family or friends have that problem. To make the matter worse, I was told I would get a discount at 3 years of loyalty. But at 3 years, my insurance was up 5$ a month so when I contacted my agent, she said I got a 20$ a month discount but that the coverage was now up 25$ for renewal. Anyway. I got tired of it and went with my husband's company. The constant fluctuation is too much for me. I want to be rewarded for my good driving, not taken advantage of. My premiums went from 142$ to 96$ for the same coverage. My husband's insurance has done nothing other than dropping in prices over the years. I cannot get that with Certas.

I did have a really good claim experience for tenant insurance before with them so I cannot say their service is overall that bad. They did low ball and nickle and dime but so do all companies.

Verdict: Please be wise with your shopping. Get yourself a broker for insurance if you must. You will pay less elsewhere guaranteed with the same level of customer service. It is no longer State Farm and stellar service. It's now Certas Desjardins and they do not have a good reputation, keep that in mind.

I just received my new Redesigned Statement from State Farm and was surprised to see that my auto insurance had increased by $100 per month. It has gone from $1640/annum to $2892/annum! It was explained to me that 'the lawyer found a loophole' and increases are across the board (ie everyone). I did a little internet search and found out that State Farm was sold in January 2014 to Desjardin Group; who are primarily in the United States and associated with Credit Mutuel in France. Is it the $450 million that Desjardin paid that they are trying to recoup from their, now, customers? The policies have not changed and the service has not changed so exactly what HAS changed. I have never had an accident - so I am, at this point, shocked, surprise and supremely unhappy about this.

i have 2 cars under my name. i wanted to add one more with my daughter's name. called the company for a quote and they said $160 for the car. after a few weeks, they called. telling me to pay $300 for my daughter's car. they said my daughter has to have only her name on the insurance and that i have already too much under my name. they said it was okay before when i asked for a quote.

Had to argue with them over a claim

Treating me like a liar when claming and not easy to get treatments.